getting 30 dollars worth of ac not added to my account after purchase on steam

[Sc4r1227]

i have boughten the 1000 dollar apex coin pack twice once on the 15 and yet again today the 18th i haven't gotten any please respawn i just want the coins not even a refund.

[EA_Pulsar]

Hi there!

If it's been more than 24 hours since you redeemed the code, let's try a simple troubleshooting step first. Please restart your device and log back into your account to see if that resolves the issue. You can find the full list of troubleshooting steps here:https://help.ea.com/en/help/apex-legends/apex-legends/apex-coins/

If the problem still persists, please don't hesitate to contact our live support team. 

Feel free to let me know if you need any further assistance!

[Sc4r1227]

hi as i stated once was on the 15th of July and again yesterday the 18th i have restarted both my game and my pc, both my bank account and steam said the transaction went fine but i still haven't received my apex coins nor do i know how to email you guys, its a very confusing layout.

[EA_Pulsar]

You can email our support team by following the link in the article I shared above. Please make sure to collect your proof of purchase and reach out to us.

[Sc4r1227]

i already have man, my case said fixed and guess what i still don't have my AC.

[EA_Pulsar]

If your case has been closed, you can always create a new one if you need more information. Also, make sure to check the samples here for the proof of purchase that our team will need to verify your order. It must match the presented screenshots.