game lock

[jfdh6ddvggf]

i don't any.software i m  not  hacker my. kda 1.4 please check again unlock my  game thanks 

[EA_Atic · Accepted solution]

Hey @jfdh6ddvggf  what kind of error message are you getting? 

/Atic 

[EA_Atic · Accepted solution]

Hey @jfdh6ddvggf  what kind of error message are you getting? 

/Atic 

[jfdh6ddvggf]

first thank you return my message
i just play game . l played battlefield4. i am not cheat . ea say me cheatting . i am Chinese so not good at english . i hope you understand me . maybe in game i shoot many player sometime but i am not hacker. please unlock my game . i think ea is fare campany

[jfdh6ddvggf]

this is my first message

Hello, 

We noticed that your EA account broke EA’s gameplay rules. 

Because your account was involved in cheating, we’ve permanently blocked your access to Battlefield V’s online features. This means that you can no longer access multiplayer maps or modes. 

• Read up on how to play by the rules at https://help.ea.com/help/battlefield/battlefield-v/play-by-the-battlefield-v-rules/ 

• Review our full user agreement. This is what you agree to when you play EA games or use EA Services: 

http://www.ea.com/terms-of-service 

What this means 

When we talk about cheating, we mean things like using external tools, performing in-game exploits, or abusing glitches or bugs. 

EA’s rules 

Breaking our rules damages the experience for you and other players. We want to keep everyone’s gaming experience fun, safe, and secure. 

You break our rules (https://www.ea.com/terms-of-service#section6) if you: 

• use software that interferes with or disrupts an EA Service or another user’s account.

• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.

• use software or cheats that disconnects other users from the EA servers. 

Any questions? 

If you think we sent this to you by mistake, you can get in touch with our Terms of Service team. Find out how to contact them in our article: https://help.ea.com/help/account/information-about-banned-or-suspended-accounts                                                                                          

Thank you, 

EA Terms of Service

[EA_Atic]

Hey @jfdh6ddvggf, to dispute your ban please follow our EA help link https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

The article will have details on how you can dispute the ban.

AHQ or EA forums is not the place to talk about your ban and I will be closing this topic. 

/Atic  

[jfdh6ddvggf]

i just want un lock my game !
You're wrong about the good guys.I don't think your email is very clear. I didn't do anything. I just played the game normally. One of your emails said that I broke the rules and sealed my account. I want a real image.
You hurt a player's heart