game crashes just after tutorial on ps4 [ Edited ]

[madmadkid]

just after the first fight with the second sister when cal gets picked up by cere, there's an audio cutout followed by the game crashing and an error message about corrupted data and a suggestion to delete and reinstall the game. i have done that twice now and deleted my save data to start over fresh completely and it still crashes in the exact same spot.

[EA_Atic · Accepted solution]

Hey @madmadkid Could you try to power cycle the console and see if that helps. 

Power cycle the PlayStation console

1. Completely turn off the PlayStation by holding the power button.
2. Wait for the power light to stop flashing, then remove the power cable and leave the system for 20 minutes.
3. Reconnect and attempt to launch Safe Mode.

/Atic 

[EA_Atic · Accepted solution]

Hey @madmadkid Could you try to power cycle the console and see if that helps. 

Power cycle the PlayStation console

1. Completely turn off the PlayStation by holding the power button.
2. Wait for the power light to stop flashing, then remove the power cable and leave the system for 20 minutes.
3. Reconnect and attempt to launch Safe Mode.

/Atic 

[madmadkid]

@EA_Atic so i wasn’t sure what i was meant to do after launching in safe mode so i just restarted the console. after a clean install and fresh save i managed to get pasted the problem cutscene. thanks!

[EA_Atic]

Great to hear! @madmadkid

/Atic