Re: game crash

by OFIS_kiko
Reply

Original Post

game crash

[ Edited ]
★ Guide

can anyone please help me solve this? evey game crashing for me below is error message/

error msg:

 

Spoiler
crash:
{
!!!unknown-module!!!: 0000000000000007
EXCEPTION_ACCESS_VIOLATION(execute): 0000000000000007
}
cpu: "AMD Ryzen 5 3600X 6-Core Processor "
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
!!!unknown-module!!!: 0000000000000007
}
registers:
{
rax = 24
rbx = 0x00000263589ED018
rcx = 0x00000263E1015198
rdx = 0x000000B67DD376E0
rsp = 0x000000B67DD37770
rbp = 65535 // 0x0000FFFF
rsi = 0
rdi = 0x00000263589E64F0
r8 = 24
r9 = 0x000002630C4E3E50
r10 = 0x000000B67DD376F8
r11 = 0
r12 = 0x00007FF66E798610
r13 = 0x000002636DB4EF80
r14 = 2
r15 = 1
rip = 7
xmm0 = [ [6.7159885e-31, 8.5619336e-43, 6.715808e-31, 8.5619336e-43], [0x0D59F240, 0x00000263, 0x0D59F0C0, 0x00000263] ]
xmm1 = [ [6.7215858e-31, 8.5619336e-43, 0, 0], [0x0D5A20C0, 0x00000263, 0x00000000, 0x00000000] ]
xmm2 = [ [-nan, -nan, -nan, -nan], [-1, -1, -1, -1] ]
xmm3 = [ [0, 1, 0, -27927.676], [0x00000000, 0x3F800000, 0x00000000, 0xC6DA2F5A] ]
xmm4 = [ [-1.8260836e+29, -1.8260836e+29, -1.590875e+29, -1.5845633e+29], [0xF0138286, 0xF0138286, 0xF0008286, 0xF0000000] ]
xmm5 = [ [-1.8260836e+29, 0, -7.3468425e-39, 0], [0xF0138286, 0x00000000, 0x80500002, 0x00000000] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1575435971
modules:
{
R5Apex: [00007FF64B730000, 00007FF6744F5000]
ntdll: [00007FF938FC0000, 00007FF9391B0000]
KERNEL32: [00007FF9380D0000, 00007FF938182000]
KERNELBASE: [00007FF9362A0000, 00007FF936543000]
Activation64: [00007FF8F21F0000, 00007FF8F24F1000]
GDI32: [00007FF937E70000, 00007FF937E96000]
win32u: [00007FF936DD0000, 00007FF936DF1000]
gdi32full: [00007FF936100000, 00007FF936294000]
msvcp_win: [00007FF936E00000, 00007FF936E9E000]
ucrtbase: [00007FF936F50000, 00007FF93704A000]
USER32: [00007FF938880000, 00007FF938A14000]
CRYPT32: [00007FF935FB0000, 00007FF9360F9000]
MSASN1: [00007FF935EC0000, 00007FF935ED2000]
SHLWAPI: [00007FF938E50000, 00007FF938EA2000]
msvcrt: [00007FF938C50000, 00007FF938CEE000]
combase: [00007FF937070000, 00007FF9373A6000]
RPCRT4: [00007FF937970000, 00007FF937A90000]
bcryptPrimitives: [00007FF936D50000, 00007FF936DD0000]
WINTRUST: [00007FF935F50000, 00007FF935FAC000]
MSVCP140: [00007FF8EB360000, 00007FF8EB406000]
gdiplus: [00007FF903850000, 00007FF9039F3000]
ole32: [00007FF938CF0000, 00007FF938E46000]
VCRUNTIME140: [00007FF910720000, 00007FF910736000]
advapi32: [00007FF9373E0000, 00007FF937483000]
sechost: [00007FF938030000, 00007FF9380C7000]
OLEAUT32: [00007FF938EB0000, 00007FF938F74000]
SHELL32: [00007FF938190000, 00007FF938875000]
cfgmgr32: [00007FF936550000, 00007FF93659A000]
shcore: [00007FF937EA0000, 00007FF937F49000]
windows.storage: [00007FF9365D0000, 00007FF936D4F000]
profapi: [00007FF935EA0000, 00007FF935EBF000]
powrprof: [00007FF935F00000, 00007FF935F4A000]
UMPDC: [00007FF935E90000, 00007FF935EA0000]
kernel.appcore: [00007FF935EE0000, 00007FF935EF1000]
cryptsp: [00007FF937050000, 00007FF937067000]
WINHTTP: [00007FF931100000, 00007FF9311F0000]
IMM32: [00007FF9373B0000, 00007FF9373DE000]
ntmarta: [00007FF934FA0000, 00007FF934FD1000]
clbcatq: [00007FF938A20000, 00007FF938AC2000]
bcrypt: [00007FF9365A0000, 00007FF9365C6000]
amsi: [00007FF91E100000, 00007FF91E115000]
USERENV: [00007FF935DB0000, 00007FF935DD5000]
MpOav: [00007FF91E090000, 00007FF91E0D6000]
version: [00007FF930210000, 00007FF93021A000]
WS2_32: [00007FF937900000, 00007FF93796F000]
webio: [00007FF917450000, 00007FF9174E9000]
mswsock: [00007FF9356A0000, 00007FF935707000]
IPHLPAPI: [00007FF9353B0000, 00007FF9353EA000]
WINNSI: [00007FF930A40000, 00007FF930A4B000]
NSI: [00007FF937CC0000, 00007FF937CC8000]
SspiCli: [00007FF935D80000, 00007FF935DAF000]
DNSAPI: [00007FF9353F0000, 00007FF9354BA000]
rasadhlp: [00007FF9217A0000, 00007FF9217AA000]
fwpuclnt: [00007FF930430000, 00007FF9304A7000]
schannel: [00007FF935140000, 00007FF9351C8000]
mskeyprotect: [00007FF9132F0000, 00007FF913305000]
ncrypt: [00007FF935970000, 00007FF935996000]
NTASN1: [00007FF935930000, 00007FF93596B000]
ncryptsslp: [00007FF913340000, 00007FF913365000]
DPAPI: [00007FF935250000, 00007FF93525A000]
rsaenh: [00007FF935210000, 00007FF935243000]
CRYPTBASE: [00007FF935870000, 00007FF93587C000]
imagehlp: [00007FF938BB0000, 00007FF938BCD000]
gpapi: [00007FF934AB0000, 00007FF934AD2000]
cryptnet: [00007FF913050000, 00007FF91307F000]
AVIFIL32: [00007FF910700000, 00007FF910720000]
MSACM32: [00007FF922E20000, 00007FF922E3C000]
MSVFW32: [00007FF90ACF0000, 00007FF90AD19000]
WINMM: [00007FF933E40000, 00007FF933E64000]
winmmbase: [00007FF9339C0000, 00007FF9339ED000]
COMCTL32: [00007FF8EB180000, 00007FF8EB229000]
d3d11: [00007FF9330E0000, 00007FF93333B000]
dxgi: [00007FF934B90000, 00007FF934C7B000]
dxcore: [00007FF934B00000, 00007FF934B20000]
D3DCOMPILER_43: [00007FF8EAF10000, 00007FF8EB17F000]
mileswin64: [00007FF8EAE50000, 00007FF8EAF01000]
AVRT: [00007FF931C80000, 00007FF931C8A000]
binkawin64: [00007FF8F33E0000, 00007FF8F3416000]
WLDAP32: [00007FF937C50000, 00007FF937CB8000]
Normaliz: [00007FF937A90000, 00007FF937A98000]
bink2w64: [00007FF8EADD0000, 00007FF8EAE42000]
SETUPAPI: [00007FF937490000, 00007FF937900000]
HID: [00007FF934AA0000, 00007FF934AAE000]
IGO64: [00007FF8EAB60000, 00007FF8EADCE000]
aticfx64: [00007FF92F2C0000, 00007FF92F4A0000]
atiuxp64: [00007FF92F060000, 00007FF92F096000]
atidxx64: [000002630AE10000, 000002630D4B8000]
apphelp: [00007FF934110000, 00007FF93419F000]
amdihk64: [00007FF92C4A0000, 00007FF92C4CB000]
XInput1_3: [0000000000400000, 000000000041E000]
DEVOBJ: [00007FF935C90000, 00007FF935CBA000]
EasyAntiCheat_x64: [000002631A340000, 000002631A409000]
MSCTF: [000002631A420000, 000002631A555000]
mscms: [00007FF9305A0000, 00007FF93064E000]
ColorAdapterClient: [00007FF930550000, 00007FF930567000]
Windows.Internal.Graphics.Display.DisplayColorManagement: [00007FF8F2130000, 00007FF8F214A000]
TextInputFramework: [00007FF9286A0000, 00007FF92873E000]
CoreUIComponents: [00007FF931620000, 00007FF93194A000]
wintypes: [00007FF931E20000, 00007FF931F73000]
CoreMessaging: [000002631A660000, 000002631A734000]
iertutil: [00007FF92BDD0000, 00007FF92C076000]
OneCoreCommonProxyStub: [00007FF92AB30000, 00007FF92ABA9000]
OneCoreUAPCommonProxyStub: [00007FF92FA30000, 00007FF93019D000]
dcomp: [00007FF9337B0000, 00007FF93398B000]
dwmapi: [00007FF934630000, 00007FF93465D000]
MMDevApi: [00007FF931260000, 00007FF9312D2000]
dsound: [00007FF8EA9F0000, 00007FF8EAA89000]
wdmaud: [00007FF922C20000, 00007FF922C64000]
ksuser: [00007FF9236D0000, 00007FF9236D9000]
AUDIOSES: [00007FF9314C0000, 00007FF93161D000]
msacm32: [00007FF922F30000, 00007FF922F3D000]
midimap: [00007FF922D30000, 00007FF922D3A000]
Windows.UI: [00007FF928740000, 00007FF928891000]
InputHost: [00007FF928580000, 00007FF92869A000]
PROPSYS: [00007FF932710000, 00007FF9327FF000]
XAudio2_6: [000000005BC80000, 000000005BD0D000]
uiComputer: [0000026326360000, 00000263265AA000]
napinsp: [00007FF91F3E0000, 00007FF91F3F6000]
pnrpnsp: [00007FF91EBA0000, 00007FF91EBBA000]
winrnr: [00007FF91F470000, 00007FF91F47E000]
NLAapi: [00007FF9326A0000, 00007FF9326BC000]
wshbth: [00007FF924B00000, 00007FF924B15000]
dhcpcsvc: [00007FF930880000, 00007FF93089C000]
secur32: [00007FF920DA0000, 00007FF920DAC000]
resourcepolicyclient: [00007FF934540000, 00007FF934554000]
}

 

[CM - added a spoiler tag to clean this up a bit]

Message 1 of 10 (539 Views)

Re: game crash

★ Guide

any ea member can reply? @EA_David @EA_Blueberry

Message 2 of 10 (484 Views)

Re: game crash

★★★★★ Apprentice

It is not your fault at all, its ther servers and incompetence to fix the game.....

Message 3 of 10 (474 Views)

Re: game crash

★ Guide

the crash i m getting its not server i posted error message if anyone can help. @EA_Kent 

Message 4 of 10 (458 Views)

Re: game crash

Community Manager

Hey @OFIS-Xyed

 

Are you getting a particular error message when it crashes? Does it seem like it's happening at a certain spot in the game, or is it just random? 

 

 

/Kent

Kent.png
Message 5 of 10 (449 Views)

Re: game crash

★ Guide
@EA_Kent thanks for ans , its happening in every other game while my friends can play but i m crashing alot.
i have posted above error message if u can check and tell what it really could be.
Message 6 of 10 (437 Views)

Re: game crash

★★★ Newbie

Genau, der Fehler liegt wie immer an den Servern!!!

Message 7 of 10 (428 Views)

Re: game crash

Community Manager

When you've got a chance I'd recommend running through the basic connection troubleshooting steps over at the EA Help website. It would also be a good idea to check out the PC-specific steps as well when you're able. 

 

If you're still running into crashes or disconnections after that can you grab a DxDiag for me so I can take a look? You can find more info on how to pull that up over at the EA Help site

 

 

/Kent

Kent.png
Message 8 of 10 (416 Views)

Re: game crash

★★★ Newbie

Kent, 

 

It's alarming you are just learning about this...Are you a dev or just more online manager? There is legitimately hundreds of examples all over Reddit - this has been happening for over 72 hours across all platforms but esp on PC. 

 

Crazy that there has been no comms from Respawn on awareness and any attempt to resolve and support their user base. 

 

Huge let down as a big fan and spender on this game. 

 

 

 

 

Message 9 of 10 (411 Views)

Re: game crash

★ Novice

The error in this thread is not related to code:net at all.

Please dont comment about code:net if you dont have any information about described crash.

Message 10 of 10 (401 Views)