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freezing on my new pc

by FlerkenDog
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Original Post

Accepted Solution

freezing on my new pc

★★★★ Novice

freezes almost everyone or two games with

distorted sound andno error messages.  Have to force shutdown or it stays there forever.  

 

pc spec   

geforce rtx 2070

intel i7-9700k CPU 3.60ghz

ram 16gb

windows10 pro 

 

Message 1 of 6 (91 Views)

Accepted Solution

Re: freezing on my new pc

Champion

Hmm have you updated your motherboard drivers through the website?

Some people tend to overlook that.

Try my guide out to update stuff and check everything on your system is up to speed.

https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212

 

You can skip the cleaning up and antivirus part since your system is new.

And is this freezing happening in other games?

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Message 4 of 6 (71 Views)

All Replies

Re: freezing on my new pc

Champion

Hai, could you follow this to tell us what drivers your using?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Message 2 of 6 (88 Views)

Re: freezing on my new pc

★★★★ Novice

hi  I have used 417.71, 419.35 and the latest one 419.67. they all giving the same result 

Message 3 of 6 (75 Views)

Re: freezing on my new pc

Champion

Hmm have you updated your motherboard drivers through the website?

Some people tend to overlook that.

Try my guide out to update stuff and check everything on your system is up to speed.

https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212

 

You can skip the cleaning up and antivirus part since your system is new.

And is this freezing happening in other games?

Message 4 of 6 (72 Views)

Re: freezing on my new pc

★★★★ Novice

I did as you mentioned, have not freeze or crash for few hours now. Yes, I did crash once in Black Desert Online, but only once. Hope this is a permanent solution. Thank you for your help

Message 5 of 6 (42 Views)

Re: freezing on my new pc

[ Edited ]
Champion

Awesome, ill mark it down as solved, but if you get any more issues let me know Standard smile

Message 6 of 6 (40 Views)

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