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fifa 21 PC crashes after selecting a language

by 7d6b85f20500bf71312832965efad3c4
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Original Post

Accepted Solution

fifa 21 PC crashes after selecting a language

I recently bought FIFA 21 since it was on sale on steam. However I ever time I select a language the game crashes. 

things I have tried

- uninstall and reinstall

-everything on https://help.ea.com/sg/help/fifa/crashing-after-selecting-a-language-in-fifa/

-everything in this video https://www.youtube.com/watch?v=fqzeZlQvQuU&ab_channel=AswathamaGaming

-everything in this video https://www.youtube.com/watch?v=KVwLdjRGrUg&ab_channel=GetDroidTips

-the solution on this form post https://steamcommunity.com/app/1313860/discussions/0/4763089742388231129/

 

I probably tried some other stuff to. Additionally I called customer support and they told me just to make a form post.

Message 1 of 15 (1,531 Views)

Accepted Solution

Re: fifa 21 PC crashes after selecting a language

[ Edited ]
Community Manager

Hi @9988172b065ecd2d36ffb20af2e7a93a,

Please try changing your Origin ID here and let me know if you can launch the game afterwards.

Aljo.png

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Message 7 of 15 (1,394 Views)

All Replies

Re: fifa 21 PC crashes after selecting a language

Community Manager
Hi @7d6b85f20500bf71312832965efad3c4,

Sorry to hear it, have you tried a http://bit.ly/Clean_Boot to see if the game launches correctly?
Aljo.png
Message 2 of 15 (1,522 Views)

Re: fifa 21 PC crashes after selecting a language

★★ Novice

I have the exact same problem. I have tried on two different PCs, and with both FIFA 20 and 21. Same issue, and I've tried every suggestion found in different forums. I have FIFA included via Xbox game pass using EA Desktop. Other games are working fine. The startup window opens, and i press Play. The game starts and I can select language. After continuing the game exits.

Message 3 of 15 (1,483 Views)

Re: fifa 21 PC crashes after selecting a language

Same problem.

Message 4 of 15 (1,462 Views)

Re: fifa 21 PC crashes after selecting a language

Community Manager
Hey all,

Can you verify that you have Windows Media Player installed and enabled? It sounds like the game crashes when trying to load the intro movie right after language selection which uses Windows Media Player to run.

You can check by opening up your Start menu > Search "Turn Windows Features On or Off" > Media Features > Make sure Windows Media Player is checked.
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Message 5 of 15 (1,429 Views)

Re: fifa 21 PC crashes after selecting a language

@EA_Cade i try this about 20 time
still not working
Message 6 of 15 (1,396 Views)

Re: fifa 21 PC crashes after selecting a language

[ Edited ]
Community Manager

Hi @9988172b065ecd2d36ffb20af2e7a93a,

Please try changing your Origin ID here and let me know if you can launch the game afterwards.

Aljo.png
Message 7 of 15 (1,395 Views)

Re: fifa 21 PC crashes after selecting a language

@EA_Cade I've tried all the things that you have said to do but nothing is working.
Message 8 of 15 (1,342 Views)

Re: fifa 21 PC crashes after selecting a language

Community Manager
Hi @b00df6e6a3d3d92f35e64454d69cb288,

Your Origin ID hasn't changed, please speak with an advisor at http://bit.ly/EA_Contact_Us for further assistance with this.
Aljo.png
Message 9 of 15 (1,321 Views)

Re: fifa 21 PC crashes after selecting a language

Bro did u find solution?

 

Message 10 of 15 (1,088 Views)
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