December 2020
Hi, I'm youtuber of this game and today I uninstalled the game because I needed some space to upload a video, After a while I reinstalled it (as usual) and when I saw the sign (in the village of the lots) if I wanted to charge my level 52 account when I played to charge it happened a bug or error that I charge the game but I send the first site with my first sim that I had there and my house completely replaced by the tutorial and I was stuck in that site and I can not do anything else to move the camera by the place, I do not appear or animation options, or place to buy,
nor the place to travel, is a purely cinematographic view like the photo mode, it just appears to me to call the flame zoom.
December 2020
Unfortunately this is an issue that we can't help you fix from the forums. You will need to contact an EA advisor.
Please follow these directives: