error in calling in existing account

Betty1414 · December 2020

I am stuck in the problem calling in existing account after deleting the app in my mobile.

The account is linked with facebook.

When I reinstall the app and chose to play with the existing account lv 47, the tutorial begins with my first sim among 4 but has an error not moving to the next step but just repeating 'need to purchase furniture.

I want to back playing with the existing account, with 4 sims and the house I decorated with all efforts. My account is [edit: email address removed]

Please help me to return to the original state.

EA_Lanna · December 2020

Hi @Betty1414,

It would be best to connect with the support team directly for any issues with game saves. Please follow the advise in this thread to reach them: How to contact support for The Sims Mobile.

- EA_Lanna

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Re: error in calling in existing account

Original Post

error in calling in existing account

Re: error in calling in existing account