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Re: disconnect every 2 games trying to join a game

by EA_Blueberry
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Original Post

disconnect every 2 games trying to join a game

★★★★ Novice

is this gonna get fixed or what platform Xbox one 

Message 1 of 7 (115 Views)

Re: disconnect every 2 games trying to join a game

★★★★★ Newbie
I had the same issue with ps4, try disabling the voice to text option in the setting I haven’t disconnected once since doing that
Message 2 of 7 (112 Views)

Re: disconnect every 2 games trying to join a game

★★★★ Novice

i don't have it on to be honest 

Message 3 of 7 (98 Views)
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Re: disconnect every 2 games trying to join a game

Community Manager

@Hohormadrid05 

We're not seeing any server disruptions happening at the moment. Perhaps it's some slight connection hiccup that can be fixed through some quick and easy steps. Let us know if these help below. What's the specific error message?

 

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

Unplug the modem/router power for about 5 minutes to refresh the network.

/Blueberry

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Message 4 of 7 (90 Views)

Re: disconnect every 2 games trying to join a game

★★★★ Novice

@EA_Blueberry  thanx for the reply i already tried that but it's not working i get disconnected after 3 games always and i see people too disconnect right before the start of the game it's been like this after the patch which introduced Mirage i think 

Message 5 of 7 (62 Views)

Re: disconnect every 2 games trying to join a game

Community Manager

@Hohormadrid05 

 

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4) It's been working for people having constantly having disconnections/server timeout errors.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 6 of 7 (60 Views)

Re: disconnect every 2 games trying to join a game

★★★★ Novice

@EA_Blueberry  i will do that, btw i am still disconnecting lol

best regards,

Message 7 of 7 (54 Views)

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