June 2021
Hey @SiABC1234 for issues with missing items such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product APEX Legends
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or request a call back.
Darko