crash

[saiyanred5]

Game keep crashing on my device with android.  Restarted my phone but it didn't work at all. Please HELP

[CapitanRoyon · Accepted solution]

Hey @saiyanred5

Sorry to hear about this.

Have you tried reinstalling the app on your device? If you play on guest mode that progress is lost upon reinstalling, so sync up your account to Facebook/Apple/Google and progress will be preserved when you re-install.

Also you should try the steps in the troubleshooting article below:

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If that doesn't work, check that any available app updates are installed.

[CapitanRoyon · Accepted solution]

Hey @saiyanred5

Sorry to hear about this.

Have you tried reinstalling the app on your device? If you play on guest mode that progress is lost upon reinstalling, so sync up your account to Facebook/Apple/Google and progress will be preserved when you re-install.

Also you should try the steps in the troubleshooting article below:

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If that doesn't work, check that any available app updates are installed.

[saiyanred5]

@CapitanRoyon I just reinstalled the game and now everything is working fine! Thanks

[CapitanRoyon]

Glad to hear it’s working!

If you have any more questions, post it here.