crash: { R5Apex: 000000000029BE67 EXCEPTION_ACCESS_VIOLATION(execute): 00007FF

by CollaborateTTV
Reply

Original Post

crash: { R5Apex: 000000000029BE67 EXCEPTION_ACCESS_VIOLATION(execute): 00007FF

★★★ Newbie

crash: { R5Apex: 000000000029BE67 EXCEPTION_ACCESS_VIOLATION(execute): 00007FF60000BE67 } cpu: "Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz" ram: 16 // GB callstack: { KERNELBASE: 00000000000FF67A ntdll: 00000000000A4AF2 ntdll: 000000000008C6D6 ntdll: 00000000000A11FF ntdll: 000000000006A289 ntdll: 000000000009FE6E R5Apex: 000000000029BE67 R5Apex: 0000000000459076 R5Apex: 0000000000459467 R5Apex: 0000000000457CB7 R5Apex: 0000000000459A22 KERNEL32: 0000000000017BD4 ntdll: 000000000006CED1 } registers: { rax = 0x08F80000 rbx = 719 // 0x000002CF rcx = 719 // 0x000002CF rdx = 58852 // 0x0000E5E4 rsp = 0x0000001B1E859DF0 rbp = 0x0000001B1E85E820 rsi = 18 rdi = 0x000001761F64BCA0 r8 = 0x0000001B1E85B498 r9 = 0x00000172A41CBFA0 r10 = 2296 // 0x000008F8 r11 = 0 r12 = 719 // 0x000002CF r13 = 0x00000172A41D3FC8 r14 = 0x00000172A4519400 r15 = 0x00000172A41F6DC4 rip = 0x00007FF6D9F8BE67 xmm0 = [ [6.1977452e+09, 0, 0, 0], [0x4FB8B50B, 0x00000000, 0x00000000, 0x00000000] ] xmm1 = [ [6.1977452e+09, 0, 0, 0], [0x4FB8B50B, 0x00000000, 0x00000000, 0x00000000] ] xmm2 = [ [3.6473165e+08, 3.6473165e+08, 3.3193686e+08, 3.3193686e+08], [0x4DADEAE8, 0x4DADEAE8, 0x4D9E47A3, 0x4D9E47A3] ] xmm3 = [ [6.1977452e+09, 0, 0, 0], [0x4FB8B50B, 0x00000000, 0x00000000, 0x00000000] ] xmm4 = [ [1.3015265e+09, 0, 0, 0], [0x4E9B2770, 0x00000000, 0x00000000, 0x00000000] ] xmm5 = [ [6.9666854e+08, 0, 0, 0], [0x4E261946, 0x00000000, 0x00000000, 0x00000000] ] xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ] xmm7 = [ [6.9666854e+08, 6.9666854e+08, 6.9666854e+08, 6.9666854e+08], [0x4E261946, 0x4E261946, 0x4E261946, 0x4E261946] ] xmm8 = [ [6.9666854e+08, 6.9666854e+08, 6.9666854e+08, 6.9666854e+08], [0x4E261946, 0x4E261946, 0x4E261946, 0x4E261946] ] xmm9 = [ [11625.303, 14848.165, 14726.575, 0], [0x4635A536, 0x466800A9, 0x46661A4D, 0x00000000] ] xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] } build_id: 1570643705

Message 1 of 3 (1,409 Views)

Re: crash: { R5Apex: 000000000029BE67 EXCEPTION_ACCESS_VIOLATION(execute): 000

★★★ Newbie

crash:
{
R5Apex: 000000000029BE67
EXCEPTION_ACCESS_VIOLATION(execute): 00007FF60000BE67
}
cpu: "Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
R5Apex: 000000000029BE67
R5Apex: 0000000000459076
R5Apex: 0000000000459467
R5Apex: 0000000000457CB7
R5Apex: 0000000000459A22
KERNEL32: 0000000000017BD4
ntdll: 000000000006CED1
}
registers:
{
rax = 0x08F80000
rbx = 719 // 0x000002CF
rcx = 719 // 0x000002CF
rdx = 58852 // 0x0000E5E4
rsp = 0x0000001B1E859DF0
rbp = 0x0000001B1E85E820
rsi = 18
rdi = 0x000001761F64BCA0
r8 = 0x0000001B1E85B498
r9 = 0x00000172A41CBFA0
r10 = 2296 // 0x000008F8
r11 = 0
r12 = 719 // 0x000002CF
r13 = 0x00000172A41D3FC8
r14 = 0x00000172A4519400
r15 = 0x00000172A41F6DC4
rip = 0x00007FF6D9F8BE67
xmm0 = [ [6.1977452e+09, 0, 0, 0], [0x4FB8B50B, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [6.1977452e+09, 0, 0, 0], [0x4FB8B50B, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [3.6473165e+08, 3.6473165e+08, 3.3193686e+08, 3.3193686e+08], [0x4DADEAE8, 0x4DADEAE8, 0x4D9E47A3, 0x4D9E47A3] ]
xmm3 = [ [6.1977452e+09, 0, 0, 0], [0x4FB8B50B, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [1.3015265e+09, 0, 0, 0], [0x4E9B2770, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [6.9666854e+08, 0, 0, 0], [0x4E261946, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [6.9666854e+08, 6.9666854e+08, 6.9666854e+08, 6.9666854e+08], [0x4E261946, 0x4E261946, 0x4E261946, 0x4E261946] ]
xmm8 = [ [6.9666854e+08, 6.9666854e+08, 6.9666854e+08, 6.9666854e+08], [0x4E261946, 0x4E261946, 0x4E261946, 0x4E261946] ]
xmm9 = [ [11625.303, 14848.165, 14726.575, 0], [0x4635A536, 0x466800A9, 0x46661A4D, 0x00000000] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1570643705

Message 2 of 3 (1,408 Views)

Re: crash: { R5Apex: 000000000029BE67 EXCEPTION_ACCESS_VIOLATION(execute): 000

Community Manager

@CollaborateTTV 

 

Thanks for attaching the crash txt. 

Can you let us know the following so we can all help you:

 

  • Have you been able to play before and this crash just recently starting happening? Since when?
  • Do you have any overlays or lighting software for your rig running while playing?
  • Please attach a DxDiag so we can check out your system specs and errors
  • What troubleshooting steps have you tried so far? (re-install, repair game in origin, clean boot, reinstalled GPU driver)

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

Blueberry.png
Message 3 of 3 (1,386 Views)