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Re: content lost when i changed my xbox link to different account need to merge?

by EA_Barry
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content lost when i changed my xbox link to different account need to merge?

★★★★★ Newbie

i have two ea accounts but one with my data had a deleted email associated with it. so i contacted support and they assigned one of my current emails to my account. I need to merge the account data into one account though because my ea account associated with [edit: email address removed] has all my play data but the ea account associated with [edit: email address removed] has no ea account data but thats the email i use and want associated with ea. so i unlinked my xbox account from [edit: email address removed] and linked my xbox account to the [edit: email address removed] ea account and now none of my apex legends cosmetics or anything are in my game. is there a way to merge the apex cosmetics and data frome the one account to the ea account i want to use?

 

halp

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Accepted Solution

Re: content lost when i changed my xbox link to different account need to merge?

Community Manager

@hexualities 

 

Check the following link for info on the risks associated with account merging/persona transfers: 

 

https://help.ea.com/en-us/help/account/linking-accounts-and-persona-transfers

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

 

Thanks.

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Re: content lost when i changed my xbox link to different account need to merge?

Community Manager

@hexualities 

 

Check the following link for info on the risks associated with account merging/persona transfers: 

 

https://help.ea.com/en-us/help/account/linking-accounts-and-persona-transfers

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

 

Thanks.

barry.png
Stay and Play.png
Message 2 of 2 (205 Views)
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