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compensation for a spender

by murphsith
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compensation for a spender

★ Novice

I was trust in the battleground named territory battles and i had darh revan zeta gear 12 dark bastila zeta gear 12:zeta repic 6:ventress kylo unmaked ger 12 zeta and mother talzin ..zeta gear/12 the game frooze which its doing regularly since recent update any the.first round when j know id go 3 at least this costs me no winds lost team and chance and the wins i couldn't fight it ive spent well over 2000.00 dollars on tims.game i demand some kinda compensation for my entire guild it freeze to stop my purchases why should my entire guild suffer because this my cost.us stsr 7

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Re: compensation for a spender

Community Manager
Hi @murphsith,

This is not a request we can assist you with through the forums. You could connect with our support team if you'd like who'll review your account & issue and then check to see if it meets their eligibility criteria. They'll let you know from there if this is a request they can help you with. The steps to reach them can be followed here: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/td-...

In terms of game freezing, there are some troubleshooting steps that have helped other players reduce the game freezes significantly. Depending on your device the steps will differ, but both iOS and Android steps can be located here: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/td...

Thanks,

EA_Lanna
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Re: compensation for a spender

Community Manager
Hi @murphsith,

This is not a request we can assist you with through the forums. You could connect with our support team if you'd like who'll review your account & issue and then check to see if it meets their eligibility criteria. They'll let you know from there if this is a request they can help you with. The steps to reach them can be followed here: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/td-...

In terms of game freezing, there are some troubleshooting steps that have helped other players reduce the game freezes significantly. Depending on your device the steps will differ, but both iOS and Android steps can be located here: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/td...

Thanks,

EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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