certificate authentication failed, please contact customer support

by Saberjawz
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certificate authentication failed, please contact customer support

★★★ Novice

I got this problem starting today. When I searched the error, it said the most common cause is a wrong date and time, but those are set by default and I checked, they are up to date. SO what else can I try to fix this? I run windows 10 and the game ran fine yesterday! Thanks in advance for helping.

Message 1 of 10 (1,495 Views)

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Re: certificate authentication failed, please contact customer support

★★★ Novice

Thanks for your help, but somehow the problem fixed itself. When I tried starting SWTOR today it just worked. So yeah, no idea what caused it, but it's fixed. thanks guys!

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Re: certificate authentication failed, please contact customer support

[ Edited ]

@Saberjawz

 

Correct most common cause is date and time , some miss the year wrong though so worth checking, also confirm the bios shows the correct date/time

 

other then that what AV

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Message 2 of 10 (1,470 Views)

Re: certificate authentication failed, please contact customer support

★★★ Novice

@proxos666

 

The date on mu computer is right, even the year. But how do I check my bios date and time? And whets AV? I can handle a computer but I'm not extremely technical !

Message 3 of 10 (1,458 Views)

Re: certificate authentication failed, please contact customer support

★★★ Apprentice

AV= anti-virus program. Game needs to be added to its exception lists.

 

BIOS entry is usually on the initial screen that pops up when you turn on your computer  Mine is F2 or DELETE key just as that screen pops up you have to press one of those when that screen pops up(might take coupolke of tries to get into the BIOS). The keys vary from motherboard to motherboard.

Message 4 of 10 (1,447 Views)

Re: certificate authentication failed, please contact customer support

★★★ Novice

Thanks for your help, but somehow the problem fixed itself. When I tried starting SWTOR today it just worked. So yeah, no idea what caused it, but it's fixed. thanks guys!

Message 5 of 10 (1,516 Views)

Re: certificate authentication failed, please contact customer support

@Saberjawz

 

Glad to hear its ok now , that is good news

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 10 (1,426 Views)

Re: certificate authentication failed, please contact customer support

★★★ Novice

Unfortunatly, I celebrated to early. This issue is fixed but next won has risen. Now the LAUNCHER does start, but on the patch progress I get "this application has encountered a unspecified error. Please try this patch again".

Message 7 of 10 (1,423 Views)

Re: certificate authentication failed, please contact customer support

@Saberjawz

 

try this

 

go into task manager (Open Task Manager by right-clicking the taskbar, and then clicking Start Task Manager) and end task on any bitraider processes (should start with br, BRSptsvc.exe and brwc.exe) if any are still running.

then delete the bitraider folder in the game folder (right mouse click on the game shortcut and select open file location) and start the launcher.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 10 (1,421 Views)

Re: certificate authentication failed, please contact customer support

★★★ Novice

I think it worked! It started updating now. Will keep you posted for when its done upadting. If the game runs, I'll let you know! Thanks!

Message 9 of 10 (1,408 Views)

Re: certificate authentication failed, please contact customer support

★★★ Novice

I think it's redownloading the entire game or something since it is downloading 2 days already (with extremely bad internet I must add). When it's done I'll post if the game works again!

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