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Betreff: cant login

by TheRandomno
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Original Post

cant login

★★★★ Novice

i am a returning player, or at least i want to be. but i need a security key to login, i got a new ipad cause my old one is broken. i cant get the security key app to work on my new ipad. the activasion code thing. so i cant even log in to my account or download swtor. 

Message 1 of 5 (203 Views)

Betreff: cant login

[ Edited ]
Champion

Hey @_J4kram_ 

 

You can first try to login without the security key. Mostly then appears a link to remove the key.

If this link doesn't appear, you have to call the support:

 

key.PNG

 

USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)
If you are from another country, you will find more numbers here.

Viele Grüße und eine frohe Vorweihnachtszeit / Many Greetings and a happy holiday season
-RealymanLP

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Ich bin AHQ Champion und arbeite nicht bei EA / BW.
I'm AHQ Champion and I do not work for EA / BW.
Message 2 of 5 (197 Views)

Betreff: cant login

[ Edited ]
★★★★ Novice

when i try to login that security key thing doesnt appear, 

 

edit: now after a while i think swtor doesnt recognize me, i have changed my display name and all

 

also the number for the UK doesn't work

Message 3 of 5 (174 Views)

Betreff: cant login

@_J4kram_ 

 

calling from outside the UK the number is UK: +44 203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
the (0) isnt used

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Message 4 of 5 (147 Views)
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Betreff: cant login

★ Apprentice

Enter your username and password and press Log In. If you get the Security Key code screen, you can remove it from there. If not, your details are likely incorrect.

Message 5 of 5 (133 Views)

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