Re: cant login

by bcpeter01
Reply

Original Post

Accepted Solution

cant login

★ Novice

cant seem to login into my swgoh account since the beginning of this month.

plz help!!!!

i am using a 6s ios11.3.1

it is getting stuck at the loading screen and just keeps saying error in connection but i can access the internet on my browser as well as play other games online.

i tried restarting the phone, disconnecting from wifi, even logging into game centre again.

 

Message 1 of 11 (1,289 Views)

Accepted Solution

Re: cant login

Community Manager

@bcpeter01 This is most likely an issue with your connection, are you able to try connecting on 4G or using your device data? 

Darko.png

View in thread

Message 4 of 11 (1,337 Views)

All Replies

Re: cant login

Community Manager

@bcpeter01 Are you still having issues logging into your account? 

Darko.png
Message 2 of 11 (1,222 Views)

Re: cant login

[ Edited ]
★ Novice

@EA_Darko yes...but it actually worked daybefore yesterday...played for a day!!now its gone back to showing error in connection

 

Message 3 of 11 (1,194 Views)

Re: cant login

Community Manager

@bcpeter01 This is most likely an issue with your connection, are you able to try connecting on 4G or using your device data? 

Darko.png
Message 4 of 11 (1,338 Views)

Re: cant login

[ Edited ]
★ Novice

i dont have a device data  connection plan yet...i moved to another country a couple of weeks back though. But it was working fine the first week on wifi

 

Message 5 of 11 (1,149 Views)

Re: cant login

Community Manager

@bcpeter01 Can you test it on another connection to see if the issue is reproduced? 

Darko.png
Message 6 of 11 (1,142 Views)

Re: cant login

Community Manager

@bcpeter01 Did you get this sorted?

Darko.png
Message 7 of 11 (1,112 Views)

Re: cant login

★ Novice

i dint do anything but it started working all on its own!!cheers EA_Darko

Message 8 of 11 (1,073 Views)

Re: cant login

Community Manager

@bcpeter01 Good to hear, was most likely a connection issue which sorted itself. 

Darko.png
Message 9 of 11 (1,058 Views)

Re: cant login

[ Edited ]
★★ Novice

I cant login via data...only wifi. Cant connect to Google Play and to check network connection is the message I get. I have a lot of data left on my plan and full network connection. It started to happen yesterday and now again today. It is an intermittent problem as this morning I did not have an issue. 

 

If I choose to play as guest, no problem connecting. 

Message 10 of 11 (1,053 Views)