can´t open the game

[DonnMasters]

Okay boys, it's the following I bought the game downloaded, and as soon as I open it, a black screen appears in window game mode stays on it 5 seconds and the game closes, this black screen I saw be common post my girlfriend and a friend also bought and stayed the same way.

[EA_Barry · Accepted solution]

@DonnMasters 

It is possible your machine may be defaulting to the video processing on your CPU rather than your nvidia GPU.

1. Open the nvidia Control Panel
2. Click Manage 3D settings
3. Click the Program Settings tab
4. Click the Add button
5. Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\STAR WARS Battlefront II\starwarsbattlefrontii.exe
6. Select starwarsbattlefrontii.exe and then Open
7. Customise individual settings if you like
8. Exit nvidia control panel and try playing.

Do let us know if this helps, thanks.

[EA_Barry]

@DonnMasters 

Generally, seeing a black screen on game start-up can indicate an issue regarding the specification of your machine.

Check the info below and compare the requirements to your setup:

MINIMUM REQUIREMENTS

OS: 64-bit Windows 7 SP1/Windows 8.1/Windows 10
Processor (AMD): AMD FX 6350
Processor (Intel): Intel Core i5 6600K
Memory: 8GB RAM
Graphics card (AMD): AMD Radeon™ HD 7850 2GB
Graphics card (NVIDIA): NVIDIA GeForce® GTX 660 2GB
DirectX: 11 Compatible video card or equivalent
Online Connection Requirements: 512 KBPS or faster Internet connection
Hard-drive space: 60GB 

[DonnMasters]

OS: 64-bit Windows 7 SP1
Processor (AMD): AMD FX 8300
Memory: 16GB RAM
Graphics card (NVIDIA): NVIDIA GeForce® GTX 1050 TI 4GB

this is the configuration of my computer, it does not make sense to be this

[EA_Barry · Accepted solution]

@DonnMasters 

It is possible your machine may be defaulting to the video processing on your CPU rather than your nvidia GPU.

1. Open the nvidia Control Panel
2. Click Manage 3D settings
3. Click the Program Settings tab
4. Click the Add button
5. Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\STAR WARS Battlefront II\starwarsbattlefrontii.exe
6. Select starwarsbattlefrontii.exe and then Open
7. Customise individual settings if you like
8. Exit nvidia control panel and try playing.

Do let us know if this helps, thanks.

[DonnMasters]

I made it even better the fps now is 60+ on the ultra, and I solved the problem by downloading the game again, before I was catching the game with friends by pen drive, after I downloaded it myself it worked nornalmente xD.

[EA_Barry]

@DonnMasters 

Great, thanks for posting.

[Durrpadil]

@EA_BarryI just thought I would add something I've noticed coming from an AMD video card configuration (2x cards). Right now I am running:

• Radeon Settings Version
  2019.0522.0921.16852
• Driver Packaging Version
  19.10.15.05-190522a-342855C-RadeonSoftwareAdrenalin2019
• I have 2x Radeon R7 370 video cards originally running together with CrossFire

I have the latest/recommended drivers from AMD. However, I'm noticing that CrossFire is now suffering after this June 11th update. Here is how I know:

1. After updating to the June 11th Battlefront 2 patch, my screen would open and stay black for about 5 seconds then close
2. Curious, I repaired the game and tried again without luck
3. I removed my Battlefront 2 files in Documents and tried again without luck
4. At which point I uninstalled the game and reinstalled and still no luck

At which point I suspected CrossFire support was hampered. Previously my CrossFire settings for Battlefront 2 were set to:

• Optimize 1x1

However, after changing AMD CrossFire Mode to Disabled, forcing only 1 card to be used, the game opened fine. Please let everyone else know CrossFire may be affected after this update. Move back to Disabled and test other AMD CrossFire Modes. If they all fail, then clearly the update needs to reflect support for CrossFire support.

Can you get together with the team to see if this can be addressed with a patch? Right now I'm running at one card and likely will have to turn down detail to keep my frames playable.