can't connect for online play- FIFA 21

by WupsterNL
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Original Post

Accepted Solution

can't connect for online play- FIFA 21

★ Novice

Hi,

 

I'm on PC with wired internet. upload speed up to 100Mb/s, with average around 20-50Mb/s

I can connect to FUT and play squad battles.

I can't connect to an online opponent anymore. It used to work fine, but has stopped suddenly.

I can't play Rivals, Friendlies or online draft

It  times out when I'm waiting for an opponent, or when the match launches, it auto-disconnects before start, resulting in a game loss on Rivals.

Can someone pls help me, with a possible solution? I don't think its internet connectivity

I have re-installed the game twice, with no effect

Message 1 of 7 (602 Views)

Accepted Solution

Re: can't connect for online play- FIFA 21

Community Manager
Hi @WupsterNL,

That's a pretty low score, where are you located? I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Is there any reason you're using a VPN for online play?
EACade

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Message 6 of 7 (549 Views)

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Re: can't connect for online play- FIFA 21

Community Manager
Hi @WupsterNL,

Sorry to hear it. Are you getting an error message when this happens? If so, can you share it?
EACade
Message 2 of 7 (583 Views)

Re: can't connect for online play- FIFA 21

★ Novice
@EA_Cade mostly I get the message that I lost connection with my opponent. For some reason it ALWAYS auto disconnects right at the start
Message 3 of 7 (567 Views)

Re: can't connect for online play- FIFA 21

Community Manager
Hi @WupsterNL,

Thanks. What does the Connection Quality Report say about your connection to the servers http://bit.ly/EA_ConnectionReport?
EACade
Message 4 of 7 (563 Views)

Re: can't connect for online play- FIFA 21

★ Novice
@EA_Cade ExpressVPN
Connection Score64
Ping33.98 ms
Packet Loss0.51 %
Jitter3.47 ms
Message 5 of 7 (556 Views)

Re: can't connect for online play- FIFA 21

Community Manager
Hi @WupsterNL,

That's a pretty low score, where are you located? I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Is there any reason you're using a VPN for online play?
EACade
Message 6 of 7 (550 Views)

Re: can't connect for online play- FIFA 21

★ Novice
@EA_Cade I use VPN continuously, but I did notice it was low and without VPN it works better.
Thx for giving me the connection tool
Message 7 of 7 (542 Views)
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