battlefield 1 can't play online [ Edited ]

[Awesomerulez1]

Since I got battlefield 1 on my ps4, I have been unable to play online. Whenever I try to join an online game I get this message: Server disconnected, you have lost connection to the session. 

I have already contacted EA support and the case has been escalated to specialists but it has been taking a long time. I was hoping someone in the answer HQ could resolve my problem faster. 

Update: Restarting the router and console didn't work, however, I got a chance to play the game at a friends house and it worked fine. It's strange though since my wifi is faster than his.

[EA_Archi · Accepted solution]

@Awesomerulez1 

Can you get in touch with EA Advisors on this https://help.ea.com/en/contact-us/new/? Maybe there is some kind of issue with your EA Account.

Let us know how you are doing.

Cheers,
Archi

[EA_Archi]

Hello @Awesomerulez1 

Have you tried to restart your router? Power cycled (turned it off and turned it on again) you console? For PlayStation 4  you need to disconnect it from power supply for a few minutes before turning it on again to properly power cycle. Let us know how you are doing. 

Cheers,

Archi

[igonnabuym4]

does not work!!!!!! 

[EBTray]

you seriously asking us if we tried restarting our routers? Someone should try restarting you. this issue is on your end, EA

[EBTray]

you seriously asking us if we tried restarting our routers? Someone should try restarting you. this issue is on your end, EA

[EA_Archi]

Hello @igonnabuym4

Can you try some troubleshooting steps from our article here on connectivity issues?

Opening corresponding TCP ports might also solve this. 

[Xanderkin3321]

I've been trying to get this issue resolved for about a month on PC mate, went through all of their trouble shooting steps even restarting routers etc just to say I had for one of there service people to tell me it's on their side and the "specialist team" is working on it.

My advice was and I quote "You should wait"

[EA_Archi]

Hello @Xanderkin3321 

I can totally see why you are frustrated. We are just trying to help people here as much as we can. If you like, we can do the same for you, just let us know exactly which troubleshooting steps you have already performed? Have you opened the corresponding TCP ports? 

[Xanderkin3321]

Hi Archi,

I've gone through lists of troubleshooting techniques sent on the chat (I have transcripts of them all.) I've done everything from opening ports, deactivating my anti virus, resting my router, starting a new admin account on my PC, disabling direct x 12, downloading packets of data for the EA chat guys. I really think I've done everything that they issue out to me. The thing that frustrated me was the comment simply "you must wait" after a month of troubleshooting with no lead time on when the issue will be resolved.

Thanks for trying to help Archi, I'm losing the will .

Alex

[Rohorrim_Hunter]

exact same situation for me, i played it fine for a few weeks and then bam like weeks now without being able to play  it, i've also done all of what  the troubleshooting advice says and watched endless video's trying to fix it.

think im just gonna have to download the game again, * rip