Original Post

ScootingNFocking · November 2021

I got banned on my main account for cheating,i havent used a program or anything has to do with apex in-game and then when i logged in on my second account it was saying i got banned to(havent even played a game).
Then tried to create a new account to see what is going on and also banned on this one in the Second game,i format my pc in case i had a virus on my files that anti cheat reads it as hack and still got banned on a new account,can someone help me?
i try contact EA and find what is wrong and tell me what i should do or if i got IP Banning but nobody helps.

Thanks a lot!!

EA_Lanna · November 2021

Hi @ScootingNFocking,

I'm afraid the forum staff and support team aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform if you believe the ban was added by mistaken/no rules were broken. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

- EA_Lanna

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EA_Lanna · November 2021