account was banned for a week but not unbanned after a week

[Kawioo]

Okay I am really confused because I was banned for a week ( which was totally my fault ) but after this week expired. I am still banned when I log into apex through Steam it says I need an EA account to play and when I click that it says my EA account has been suspended.

The email sent to me said I was banned for a week but it has been a week since that email has been sent and I am not unbanned,.

Under my ban history it says I am still banned but it has been a week since the time it shows I was banned at. 

I just simply want to know when I will be unbanned because I really want to play apex. 

[EA_Aljo · Accepted solution]

Hello, @Kawioo 

It looks like the ban started 7 days ago, but you'll most likely need to wait until the 8th day before access is restored. If you don't have it back tomorrow, try submitting another dispute here.

[EA_Aljo · Accepted solution]

Hello, @Kawioo 

It looks like the ban started 7 days ago, but you'll most likely need to wait until the 8th day before access is restored. If you don't have it back tomorrow, try submitting another dispute here.

[Kawioo]

@EA_Aljo Okay got it I will check tmrw morning if it is unbanned.
If not I'll just send another reply here and we can get this all sorted out, thanks.

[EA_Aljo]

@Kawioo 

We can't help with this through Answers HQ so your best bet is to submit another dispute if it's not unbanned.

[Kawioo]

@EA_Aljo Alright got it.

[Kawioo]

@Kawioo another problem is I don't see a way to request for live support only thing I see is troubleshooting issues and the email which says it will take a month.

[EA_Aljo]

@Kawioo 

Are you talking about a different issue than the ban? Support won't be able to help with that.

[ShowMeUrDeathBox]

I also was banned for a week for my first offense on my 9 year old EA account.  Seems a bit harsh you'd think I'd get a warning or something maybe a 5 hr ban maybe a 1-3 day ban but a week for swearing during a match.  I'm guessing a second offense will land me a 2 year sanction on my account, might as well skip a 1 month and 1 year punishment and go straight for the double whammy.  Not only that, when I first tried figuring out what happened I never even had an account ban notice.  All my games were removed when I signed in Origin like I was hacked, I'm sure games decades older have had a ban notice when attempting to log into a sanctioned account.  I wouldn't know because I never get banned from games this was my first, tried figuring it out and made multiple support tickets which I do not recommend because now I am blacklisted from using their EA Help Live Chat support.  Check it out 2012. 

Here is what my account displayed upon logging in when I was banned. No game library, tells me to sign in when I can sign out.

[Kawioo]

I'm still banned so I sent a dispute and now I guess I have to wait for an email back. 

[Kawioo]

Well according to the live chat I got put in a queue for them to check my account and I hope they unban it because if they don't thats around three hundred dollars gone...