You are unable to play multiplayer games online because of your account settings

[porang3]

I've been receiving this error when I try to enter multiplayer. I have all privacy settings open on Xbox Live. Over 18 listed on both EA and Xbox. I am the sole owner of the Xbox, so there is no family settings or anything of the like that could've gotten turned on. Why is this occurring ?

[2pqf03lb3gva · Accepted solution]

for me it was my gold subscription. maybe yours expired too?

[CitrusViking]

If you go to your EA Privacy Settings, is there a way to make sure your friends can find you? Not sure how related that might be, just tossing ideas out there

[porang3]

There's a "Who can see your profile" section, but I already have it turned on to everyone .

[CitrusViking]

Do you have any other EA games with online play to test out? 

[irishjumpstarttt]

Did you find a fix for this i still can not play this game onnline everything else works fine. Other games and connection 

[Mightyrockyman]

@irishjumpstarttt wrote:

Did you find a fix for this i still can not play this game onnline everything else works fine. Other games and connection 

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Just found the issue. You need to have an active Xbox Live subscription to be able to launch/play multiplayer. This was driving me crazy for a minute! I went ahead and tested it out by purchasing a month subscription for 4.99+tax. I signed out of my Xbox profile and back in to be safe. Booted ME: Andromeda and was able to access the multiplayer immediately. 

[RDA10]

I am having this issue too, I clicked on multiplayer when I didn't have an Xbox live gold membership so got this message I then bought a years gold membership and I still get this message. All account settings are open/ there is no privacy setting that I think should block me being able to play. Extremely frustrating! Have you found any fix to this? I have signed in and out multiple times and even re installed ME:A nothing has fixed the issue.

[jimmyjeans33]

This works!!! Sign out and back in on main menu screen. Happy days!!!

[rbrtnelson]

Any skeptics who don't believe like myself, it's true. The fix really is this simple. Smdh

[Apheration]

This doesn't work for me :-(.  I have an Xbox Live subscription (it expired, I renewed it).  Logged out, logged back in, still doesn't work.  Restarted my Xbox and logged out and back in a second time...no dice. I guess I will continue my Google search.