You are too young or don’t have the correct permissions..

[Quinn_Mallory]

In my case I have child that can't play GW2 and NFS because he is too young. I've setting up parental controls in PS4 to allow access (highest level) for his account. But GW2 and NFS says that he is too young anyway. Do I need extra setting in my EA account? Where I can find it? Thanks.

[EA_Darko]

@Quinn_Mallory If your child is underage then they will not be only be able to play the offline aspects of the games. 

[Quinn_Mallory]

Even offline? So, it's bad. :-(

[EA_Darko]

@Quinn_Mallory They will be able to play the offline modes of the game.

[Quinn_Mallory]

And how can I run this modes?

[sandeast]

how on earth can my kid play this game ????????

this game is rated PEGI 7 ..so why a kid age of 8 can't play this game ??

[EA_Darko]

@sandeast A child on an underage account will only be able to play the offline sections of the games, you will need to ensure that you have set up the subaccount correctly. 

[sandviteazul]

Hi,
How can I be sure of that ? BTW I have installed Plants and Zombie GW.
(not Plants and Zombie GW2)

I have one PS4 with 2 users with 2 PS4 accounts attached for each user.
One for me ( adult ) and one is for kid .
Level for kid is set to level 5 but I have tried even with age restriction disabled

I have installed the game under my user and I can launch the game and play the game
( I have PSN plus subscription too )

Now under kids user (that is tied to his PS4 account) I can open the game
but it keep telling "You are too young or don’t have the correct permissions."
and there is no part of the game that he can play.

What do I miss ? Thanks!

[gamermarc058]

Even if your child is 12 years old and has all the permissions he cannot play this game. It's frustating. Last EA game I bought for sure. 

[abcOP7KL8ad6QO]

How do I access the offline options of the game?  There is a big screen that says I can't play the game because user is too young or does not have the right permissons.  Basically, I wish I hadn't purchase this game, because the solution is non-solution.  I don't want my son to have unrestricted access to play station network.  For a company as big and rich as EA.  You would think you make the investment to make sure that the game is as accessible as possible.  Instead of create barriers that make it impossible for my child to play the game!