Xbox turns off automatically while playing Apex legends

[SERPENT_DESCEND]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Cannibal7052
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Doesn't matter
Which Legends were your squad mates using (if applicable)? Doesn't matter
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Doesn't matter
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Doesn't matter
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Don't know
When did this happen? (dd.mm.yy hh:mm) Doesn't matter
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My OG xbox one turns off
What should be happening instead? It should just let me be out of the match without turning off my xbox
Steps: How can we find the bug ourselves? You should be in a match and a specific problem happens in your internet connection

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My OG xbox one turns off automatically when a specific problem happens in my internet connection while playing a match of apex legends,  Please fix this as soon as possible.

[EA_Blueberry]

Hey, @SERPENT_DESCEND 

That's very concerning to hear and hopefully this isn't happening anymore. If it is though, can you let me know of the following:

• Do you have the game installed on an external hard drive?
• Is your internal/external hard drive full on space?
• Have you tried reinstalling the game?
• Have you tried power cycling the console?
• What power setting do you have enabled on your Xbox One?

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

[CrashYabi]

@EA_Blueberry Hey, Im having the same problem, everytime I try to play Apex Legends on my Xbox One S it freezes about 4 minutes after starting the game, then it turns my Xbox off.
Its not installed on an external hard drive.
I've tried everything you recommended even went and bought the disk, deleted the game and factory reset my Xbox, just to reinstall it through the disk, and still everytime I start it up, my xbox gets turned off. Please help

[Madeulook71]

I have an Xbox X and it cuts off everyone I try to play Apex. This is the only game it does this to. I unplug power cable, wait 30 seconds and TRY again. And it still cuts off. It takes about 3 times of doing this to hopefully get in a game. Didn't start doing this until Season 8. So what gives. Cause this is total BS. 

[Ragnathrok]

I’m also having the same issue every time I am in a game of apex I restarted everything and factory reset it and redownloaded and I’m having the same issue

[wigga_94]

@EA_Blueberry Tried all this and still can’t play apex without it turning off my console