October 2017
October 2017 - last edited October 2017
I'm not much good on the technical stuff, so I'll suggest an alternate solution. Can you get a refund for the download and purchase a hard copy?
I'm guessing that what you are playing is a game on a moon map where you can only play citron? That's a tutorial that opens while the game is still loading on to the console.
I actually do have one suggestion. If you can go to the the ops or multiplayer menu and open it up in a private game, start the game up to the point of the character selection or map selection screen, you can often stay AFK quite a bit longer before being timed out from the EA servers. But I don't know if you can access these yet at the point you are up to in downloading.
October 2017
Thanks. Yep, it was still in tutorial mode. Got a callback from EA and it seems that it was simply my incredibly slow, high-speed internet. I was looking at 30 hours to complete, and then only if the game was running, so I packed it up and took it to town for faster downloading. Still took four hours (ah, rural living!) but it's done!
Thanks for your thoughts.
October 2017
have you tried reinstalling it?
October 2017
Thought about it but with the super slow download speed, I wanted to try everything else first. It's working now. Thanks!
October 2017
remember to press ... and press the solution button