Xbox one game keeps crashing

by nicoloschult
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Original Post

Xbox one game keeps crashing

★★★ Novice

Dice please look into fixing the frequent crashing problem that we all seem to be having. This is the biggest thing I think that needs to be looked at and solved. It happens across platforms, and I've yet to hear anyone take responsibility for it. 

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Re: Xbox one game keeps crashing

Hero (Retired)

Hey @nicoloschult

 

Are you getting any error codes when the game Crashes?

 

Have you tried clearing your MAC Address to see if this resolves the issue?

 

Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear. Then fully turn off your Console for about 30 seconds or so, and turn it back on.

 

Launch Battlefield V, and see if it still crashes on you.

 

Also, highlight Battlefield V on the Home Screen, go to Manage Game, and make sure everything is up to date.

 

Let us know if this helps.

 

Thanks Standard smile

 

- iluminate

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Re: Xbox one game keeps crashing

★★★★★ Newbie

I'm having a crash to home screen/crash to desktop when attempting to join conquest servers, no error codes, just closes out completely but the conquest mode in bombastic servers works just fine. This has only happened since the latest update and I am on Xbox One.

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Re: Xbox one game keeps crashing

★★★ Novice
@iluminatethesky Ive tried everything you just said and more. Still I've had no luck.
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Re: Xbox one game keeps crashing

EA DICE Team

Hey @nicoloschult  what else did you try out? So I don't recommend the same steps. Standard smile 

 

/Atic 

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