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Xbox one - Stuck on FIFA 17 Reus screen at start then says took too long to load

by JCodderz
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Xbox one - Stuck on FIFA 17 Reus screen at start then says took too long to load

★★★★ Novice
I bought FIFA 17 off the store when it came out but since today I've had the issue of it not loading when I go onto games and apps then onto FIFA 17. It loads for about 10 seconds then closes the game down and says error took too long to load - spoken to Xbox support but couldn't resolve issue. HELP
Message 1 of 4 (355 Views)

Re: Xbox one - Stuck on FIFA 17 Reus screen at start then says took too long to load

Community Manager (retired)

Hi @JCodderz

 

What steps did you try with Xbox? If you could provide a list of them it will help us to provide you with assistance.

 

Does the same thing occur with multiple accounts or just this one?

 

Thank you 


EAGuy

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Message 2 of 4 (340 Views)

Re: Xbox one - Stuck on FIFA 17 Reus screen at start then says took too long to

★★★★ Novice
It's happened on each account I've tried on.

I've have turned my Xbox off and unplugged at sockets.

Clear the advanced Mac settings and restarted my Xbox.

Reset the Xbox to factory settings and downloaded my account again.

Uninstalled FIFA and re-downloaded it.
Message 3 of 4 (329 Views)

Re: Xbox one - Stuck on FIFA 17 Reus screen at start then says took too long to

Community Manager (retired)

Unfortunately I'm not sure what steps you could try next. 

 

If you disconnect from the Internet before you try to load the game, does this make any difference or will it still crash?

 

Thank you

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 4 of 4 (310 Views)

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