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Re: Xbox connection issue: error 721

by SteelCurtain3283
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Original Post

Xbox connection issue: error 721

[ Edited ]
Community Manager

Hey everyone, 

 

This is a known issue that we are currently working on solving, no ETA currently. 

 

The following workaround has been reported to work for various players and for us. 

 

Try the following troubleshooting:

  • Launch the game, the game will be in offline mode
  • Press the right stick to reconnect online. The game might be frozen for a bit, but the loading symbol will still move. Wait until the game becomes responsive again.
  • The game might display error 721. Discard the message.
  • Press the right stick again, the game should now connect online.

OR

 

This was suggested by: @DYSPROssium

  • Start up the game
  • Scroll to the right until you’re at “collection” then try to connect.
  • Might take 2 tries to work
  • You can play online again

I will keep this topic updated for any news surrounding this issue. 

 

Thank you for your patience. 

 

/Atic

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Message 1 of 65 (5,718 Views)

Re: Xbox connection issue: error 721

Just to add, I read some posts on Reddit that sometimes playing 1 arcade match would work as well.

But most workarounds are combinations of waiting, switching menu screens and pressing connect. So be sure to try any combination to see what works for you.

Message 2 of 65 (5,691 Views)

Re: Xbox connection issue: error 721

★★★★ Novice

2018 and we still need to blow on the cartridge before we play the game 🤨. Error code 721 all day 

Message 3 of 65 (5,542 Views)

Re: Xbox connection issue: error 721

★★★★ Novice

Now it’s error code 770.  Smh 

Message 4 of 65 (5,486 Views)

Re: Xbox connection issue: error 721

★★★★ Novice
At least I'm not the only one...
Message 5 of 65 (5,473 Views)

p.m

★★★★ Novice

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Game is unplayable after the 9/25 update. The game loads to the main screen and states that you are offline. When you click on the R Stick to go online the game freezes and then goes back to the Xbox main screen. I have uninstalled and reinstalled the game, rebooted my system and this does not resolve the issue.
What is your gamertag/PSN ID/EA Account name? Judge J Dredd
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/25/2018
What time did you see the bug? (HH:MM AM/PM) 06:00p.m
In what game mode did the bug occur? Galactic Assault
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? Dowenload game and latest update on XBox One Start the game
What happens when the bug occurs? Game is unplayable after the 9/25 update. The game loads to the main screen and states that you are offline. When you click on the R Stick to go online the game freezes and then goes back to the Xbox main screen. I have uninstalled and reinstalled the game, rebooted my system and this does not resolve the issue.
What do you expect to see? The game to be online and playable
Please select your region North America
AMD or Nvidia Model Number

This occurs with all game modes

Message 6 of 65 (5,263 Views)

Re: Xbox connection issue: error 721

★★★★ Novice

None of those are working for me I usually delete the game and reload this will be the second attempt but 721 error code all week long everything else works but this game since last update . 

Message 7 of 65 (5,380 Views)

Re: Xbox connection issue: error 721

★★★★ Newbie
game starts offline. repeatedly clicking R joystick eventually worked. annoying sad face
Message 8 of 65 (5,370 Views)
Highlighted

Re: Xbox connection issue: error 721

★★★★ Newbie

The work arounds aren't working for me either. REALLY annoying. When will this be fixed? 

Message 9 of 65 (5,352 Views)

Re: Xbox connection issue: error 721

★★★★ Newbie

Oddly playing arcade first worked for me. Thanks. 

Message 10 of 65 (5,348 Views)

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