Xbox Series X|S Crashes • Info Requested from Dev Team

[PJTierneyCM]

Hello everyone,

The GRID Legends team have been keeping an eye on the conversations and reports from players who are experiencing performance issues on Xbox Series X|S consoles.

This is something the team is actively investigating and looking to resolve as soon as possible.

In order to help the development team further locate the causes of crashes and related issues, we would like you to report Xbox Series X|S crashes and using the following template:

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Gamertag

• x

Date/Time of Crash

• x

Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?

• x

When the game crashed this time, which of the following were you using?

• Car:                        x
• Track:                    x
• Game Mode:     x
• Camera Angle:   x
• Weather/Time: x

Were you playing in 60hz or 120hz mode?

• x

Were you playing in 4K?

• x

Were you playing online or offline?

• X

Related to the above, were you switching from Online to Offline before your race, or the other way round?

• x

If you were playing online, how many human players (approx.) were in the race with you?

• x

Were you using Flashbacks?

• x

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Please keep your responses to this thread only, so that all reports are in one place and be easily sent for the team to review and find a fix.

Thank you in advance for your replies and we hope to get a fix out as soon as possible.

[CM_TGK · Accepted solution]

I'm delighted to share that Microsoft has informed us they have resolved the issue. Providing your console is connected to the internet and is able to download the latest Xbox system update as well as the v2.0 update for GRID Legends that released on May 19th, you should no longer see Xbox shutdowns related to the game.

Thank you all for your patience!

[StellaTulip75]

Gamertag

• StellaTulip

Date/Time of Crash

• during the last 2 weeks since installed the game, multiple time a day

Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?

• No

When the game crashed this time, which of the following were you using?

• Car:                        any car
• Track:                    any track
• Game Mode:     any mode
• Camera Angle:   any 
• Weather/Time: any, rain or also the most simple track with no car, it seems independent on the complexity of the track/cars/weather/details

Were you playing in 60hz or 120hz mode?

• tried both, 60hx and 120hz, it crashes with both mode

Were you playing in 4K?

• yes

Were you playing online or offline?

• normally i play offline

Related to the above, were you switching from Online to Offline before your race, or the other way round?

• no

If you were playing online, how many human players (approx.) were in the race with you?

• i didn't play online

Were you using Flashbacks?

• it happen regardless if I used them or not, so crashes also when I didn't use them at all

[StellaTulip75]

It crashed again few minutes ago, in career mode, semi-pro, touring, fully upgraded super tourers, Havana circuit. 

[PimpedPrincess]

Gamertag

• Pimpedprincess

Date/Time of Crash 

Happens every time I try and play it, last attempt was today, 17/3/2022

Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?

• Fully quit every time

When the game crashed this time, which of the following were you using?

• Car:                        Cadillac prototype class
• Track:                    Dubai
• Game Mode:     time attack/career
• Camera Angle:   bonnet view
• Weather/Time: daytime sunny

Were you playing in 60hz or 120hz mode?

• 60hz

Were you playing in 4K?

• Yes

Were you playing online or offline?

• Offline

Related to the above, were you switching from Online to Offline before your race, or the other way round?

• No

If you were playing online, how many human players (approx.) were in the race with you?

• N/a

Were you using Flashbacks?

• Yes

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[StellaTulip75]

I have two video for the beginning of the track and car selection and the crash itself but i cannot upload it because of file format and size. if you send me a credential to a FTP or any other system i can upload 2 video mp4 of few MB each.

[PJTierneyCM]

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@StellaTulip75 wrote:

I have two video for the beginning of the track and car selection and the crash itself but i cannot upload it because of file format and size. if you send me a credential to a FTP or any other system i can upload 2 video mp4 of few MB each.

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Can you upload a video to YouTube, make it unlisted, and share the link here?

[StellaTulip75]

the track which always seems to crash is the career mode, semi-pro, turing, fully upgraded-heritage super tourer (1 round), it is Havana in opposite sense, car nissan skyline GT-R fully upgraded.

[StellaTulip75]

the track which always seems to crash is the career mode, semi-pro, turing, fully upgraded-heritage super tourer (1 round), it is Havana in opposite sense, car nissan skyline GT-R fully upgraded.

here the full video with the crash at the end.

https://youtu.be/K3OaoYr0Fas

[morganf1]

Gamertag

Morganf1

Date/Time of Crash

17/03/22

Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?

Always quit and start fresh

When the game crashed this time, which of the following were you using?

Car: ginetta g55 GTA

Track: Chicago Wabash run

Game Mode: elimiantion

Camera Angle: bonnet cam

Weather/Time: day rain

Were you playing in 60hz or 120hz mode?

60hz

Were you playing in 4K?

Yes 4k Dolby vision

Were you playing online or offline?

Offline

Related to the above, were you switching from Online to Offline before your race, or the other way round?

No stayed offline

If you were playing online, how many human players (approx.) were in the race with you?

Na

Were you using Flashbacks?

No

[GoTrixo]

Note: I will be updating my post with specific dates and times and more information when the crash happens.

Gamertag

• TriXinised

Date/Time of Crash

• 20, March 2022. - 03:10 AM UTC.

Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?

• No, I always fully quit a game before relaunching the game. I do not use quick resume feature very much at all.

When the game crashed this time, which of the following were you using?

• Car:                        Aston Martin Vantage GTE ( happened during the crash on 20 March, but I believe car is irrelevant)
• Track:                    TBA ( same as above) 
• Game Mode:    Online/Offline/Story mode
• Camera Angle:   Far behind ( can see the car fully)
• Weather/Time: Any

Were you playing in 60hz or 120hz mode?

• Tried both 60hz and 120hz with the same result.

Were you playing in 4K?

• No, as I play on gaming monitor which does not support 4K.

Were you playing online or offline?

• Both.

Related to the above, were you switching from Online to Offline before your race, or the other way round?

• Can't remember for sure but I mainly play both online and offline. 

If you were playing online, how many human players (approx.) were in the race with you?

• TBA

Were you using Flashbacks?

• Yes and No. ( I'm certain however that crashes do happen irrelevant of this selection)