[Xbox] FIFA 21 10 hour not showing [ Edited ]

[ConB21]

Hi I’m trying to download the 10 hour access so I can play it today at 4 when it’s released but when I search it up on my Xbox on ea play I can’t find fifa 21 can you help please so I can play the 10 hour access

(CM: updated thread title)

[EA_Lanna · Accepted solution]

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This post is marked as "solved" so it's easier to find and read.

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Hi folks,

We have a new set of troubleshooting steps to try that have been producing good results on our end. Please give this a try at your earliest convenience.

1. Visit https://www.microsoft.com/en-ca/p/FIFA-21-Xbox-One/9N4DNRXMJ381 and sign in with your Microsoft/Xbox account that has an active EA Play Console subscription and has pre-ordered or pre-installed FIFA 21.
   
   
2. Scroll down and click on the "Free Trial with EA Play" button.
   • You may be taken to the EA Play subscription page. If so, navigate back to the FIFA 21 Xbox One page - The button should have updated to "Install on my devices" if your subscription is active.
3. On the FIFA 21 Xbox One product page, click on the ellipses (...) button next to the "Install on my devices" button and click on "Free Trial".
   
   
4. If FIFA 21 is currently not installed on your console, follow the on-screen instructions to begin a Remote Installation of the game onto your account's Home Xbox One. Alternatively, you should now be able to kick off an installation via the EA Play Hub App on Xbox One.
   • If FIFA 21 is currently installed on your console, you should now be able to launch the game and gain access to the 10 hour Early Access Trial
5. Note: You may have to restart your console after claiming the Free Trial via the Microsoft Web Store to gain access to the trial.

Let us know if that helped things for you in the replies.

Thanks, 

EA_Lanna

[shadowleea]

i would assume it would appear at around 4pm uk time

[EA_Cade]

Hi @ConB21,

If you preordered/purchased digitally you should be able to download that from Xbox at the moment, if not you'll need to wait for the trial to go live on the EA Play hub to install the game.

[Funkysanta]

Why is my Xbox telling me I'm still too early. Have the game downloaded and I have ea access/play 

[TreZpasZ99]

I cant access the game in ea play. Did i have to preorder it to have the10 hour trial?

[XxTurtleHeedxX]

Hi I’m trying to start my 10 hour access but every time I click on the 10 hour access it opens Fifa 20

[shadowleea]

@TreZpasZ99 i have pre order still not showing for me

[SAYEZZ-2]

I have preordered it on Xbox and I would click play now on ea play and it would take me to fifa 20

[TreZpasZ99]

Whats happening i dont understand its been over half an hour

[zappercolt]

i have the same problem