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Anthem service Unavailable

by golem517
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Original Post

Re: XBOX One - Error Retrieving Anthem live Service Data

Community Manager

@caelan63 Apologies, there should be steps in that article for a Mac as well under "Run a Traceroute and a Pathping"

-EA_Cade
Message 21 of 28 (119 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice


Ok, my fault for not reading further. I apologize as well. 

 

So, did the trace thingy. 

 

1 192.168.0.1 (192.168.0.1) 5.163 ms 4.011 ms 3.156 ms
2 d149-67-1-240.col.wideopenwest.com (67.149.240.1) 13.213 ms 14.157 ms 13.127 ms
3 dynamic-76-73-171-205.knology.net (76.73.171.205) 29.172 ms 12.988 ms 34.081 ms
4 76-73-165-208.knology.net (76.73.165.208) 13.498 ms 12.196 ms 12.606 ms
5 76-73-165-212.knology.net (76.73.165.212) 14.373 ms 18.609 ms 23.179 ms
6 dynamic-75-76-35-51.knology.net (75.76.35.51) 28.931 ms 20.300 ms 24.369 ms
7 dynamic-75-76-35-8.knology.net (75.76.35.8) 21.143 ms 22.538 ms 18.225 ms
8 * * *
9 *

 

I don't have high hopes for the other one, as...did that, and nothing happened. 

 

But, you know, while I was waiting, I actually got on, did the diggs mission (love yarrow's missions), finished it (bit of lag, but got it done) and have just now been kicked off for connection problems. 

Message 22 of 28 (116 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice

Ah, just had to exit terminal and do it again. Was not aware had to do that...

 

1 192.168.0.1 (192.168.0.1) 11.170 ms 4.619 ms 4.886 ms 3.503 ms 4.936 ms 6.173 ms 6.379 ms 5.686 ms 4.704 ms 3.460 ms 3.868 ms 3.361 ms 3.568 ms 4.297 ms 3.572 ms 5.961 ms 5.662 ms 3.702 ms 3.954 ms 5.726 ms 6.698 ms 8.003 ms 4.006 ms 4.187 ms 3.843 ms 4.479 ms 7.688 ms 5.266 ms 5.380 ms 62.401 ms (0% loss)
2 d149-67-1-240.col.wideopenwest.com (67.149.240.1) 27.070 ms 15.856 ms 12.823 ms 28.712 ms 28.214 ms 16.047 ms 17.278 ms 15.903 ms 20.833 ms 34.239 ms 37.897 ms 13.249 ms 14.998 ms 11.845 ms 11.969 ms 16.707 ms 14.641 ms 15.827 ms 23.073 ms 13.163 ms 24.776 ms 14.877 ms 14.619 ms 13.615 ms 13.313 ms 33.765 ms 21.711 ms 15.155 ms 11.976 ms 16.051 ms (0% loss)
3 dynamic-76-73-171-205.knology.net (76.73.171.205) 13.911 ms 38.923 ms 49.944 ms 14.423 ms 12.643 ms 14.513 ms 17.791 ms 20.312 ms 15.696 ms 13.744 ms 12.826 ms 15.286 ms 15.635 ms 11.824 ms 11.828 ms 12.910 ms 11.924 ms 12.439 ms 14.806 ms 13.250 ms 12.259 ms 12.506 ms 12.876 ms 16.189 ms 13.496 ms 20.262 ms 12.453 ms 13.849 ms 12.213 ms 14.135 ms (0% loss)
4 76-73-165-208.knology.net (76.73.165.208) 14.516 ms 12.819 ms 15.165 ms 27.354 ms 14.874 ms 15.714 ms 15.877 ms 13.689 ms 18.457 ms 12.288 ms 14.795 ms 14.160 ms 17.690 ms 24.663 ms 17.258 ms 14.798 ms 38.370 ms 26.986 ms 17.651 ms 27.840 ms 15.982 ms 21.171 ms 18.682 ms 20.711 ms 28.023 ms 14.343 ms 13.786 ms 26.314 ms 15.810 ms 13.497 ms (0% loss)
5 76-73-165-212.knology.net (76.73.165.212) 15.047 ms 12.947 ms 15.424 ms 32.434 ms 17.539 ms 17.983 ms 31.879 ms 15.498 ms 15.608 ms 19.643 ms 16.491 ms 14.085 ms 13.073 ms 16.381 ms 32.072 ms 14.493 ms 17.153 ms 15.819 ms 16.393 ms 15.970 ms 22.057 ms 14.984 ms 16.681 ms 13.585 ms 17.571 ms 14.195 ms 26.880 ms 12.840 ms 15.965 ms 14.497 ms (0% loss)
6 dynamic-75-76-35-51.knology.net (75.76.35.51) 20.810 ms 20.941 ms 22.855 ms 20.628 ms 20.444 ms 20.114 ms 26.190 ms 22.085 ms 31.146 ms 20.841 ms 23.708 ms 21.133 ms 22.333 ms 21.167 ms 22.126 ms 19.626 ms 22.825 ms 24.947 ms 21.891 ms 29.975 ms 36.771 ms 24.070 ms 21.667 ms 20.194 ms 21.552 ms 20.648 ms 48.625 ms 23.195 ms 22.215 ms 31.931 ms (0% loss)
7 dynamic-75-76-35-8.knology.net (75.76.35.8) 18.917 ms 18.295 ms 19.694 ms 20.492 ms 23.146 ms 31.765 ms 26.643 ms 19.946 ms 24.124 ms 21.922 ms 20.038 ms 51.955 ms 21.527 ms 18.310 ms 22.934 ms 18.497 ms 29.896 ms 19.935 ms 21.154 ms 33.098 ms 27.554 ms 23.197 ms 20.668 ms 20.786 ms 21.574 ms 21.460 ms 26.332 ms 19.275 ms 22.003 ms 18.862 ms (0% loss)

Message 23 of 28 (115 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

Community Manager

@caelan63 That looks perfect, but for some reason your Xbox is having some serious latency issues. 

 

Is the Xbox on WiFi?

-EA_Cade
Message 24 of 28 (106 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice

Yes. Unfortunately, Wifi is the only way I can get my xbox to be on the internet. 

Message 25 of 28 (104 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

Community Manager

@caelan63 Looking back at the Detailed Network Statistics results it looks like you're only at 70% signal on the WiFi, if the console is far away from the router I would recommend looking at a WiFi extender/repeater to to boost the range. 

-EA_Cade
Message 26 of 28 (116 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice

Probably, don't know if landlord will go for it though. 

Neither of us are very technology setting...

 

we can't even fix the microwave oven from interfering with our internet. 

Message 27 of 28 (113 Views)
Highlighted

Anthem service Unavailable

★★★★ Novice

i played anthem 2 days ago and it is okay. yesterday i have connection problem when i tried to play anthem. i though is was just maintenance or something. but it still persist  today.

 

ANTHEM SERVICE UNAVAILABLE. 

 

so how can i fix this?

 

Message 28 of 28 (88 Views)

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