Product: Mass Effect Andromeda
Platform:Microsoft XBOX One
What edition do you have? Standard Edition
Physical Disc or Digital version? Disc Based Install
Summarize your bug In single-player, after finishing the vault on Havarl, game freezes when entering menus- immediately when checking terminal-based prompts, or after exiting crew conversations. Entering multiplayer is fine, but anything to do with saving in multiplayer results in freezing.
How often does the bug occur? Every time (100%)
How long has this issue been happening? Happening since the last patch
Please select your region
Run the www.speedtest.net network benchmark and post your upload and download speeds.
What company provides your internet service?
Steps: How can we find the bug ourselves? Play the game despite the reviews? Get twenty hours deep and then get locked out forever?
What is the AMD or Nvidia Model Number of your graphics card?
Please enter memory size in GB.
I'm not able to continue the single-player story. Other reports on other consoles indicate that rolling back to a previous save state can resolve the issue, but I'm not able to pursue that option.
Nope, no solution yet. I'm not sure how to proceed- usually, I'd return the broken device, but Canadian copyright law prevents that from happening. I wonder if the corporate level would refund my money.
April 2017 - last edited April 2017
Okay, just waited two hours to download the update: I'm still experiencing freezing while trying to access in-game menus or dialogue options with the crew. I'm starting to guess that the game freezes whenever the autosave is triggered, but maybe it's more complicated than that. There's no error log to produce, so...