July 2019 - last edited July 2019
When I start the game up, I’m met with a title screen and it says “press A to continue” but as soon as I do the game freezes. I’ve tried reinstalling three times now, I’ve tried waiting a few hours to see if it might load after a while, I’ve even tried hard resetting my Xbox. Nothing works. It wasn’t doing this until yesterday.
If you have any ideas on how to fix this, please let me know.
July 2019
If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.
Do you have anything plugged into the USB slot other than a controller wire?
If you haven't performed a power cycle lately too, that is recommended whenever you have games crashing to the dashboard or freezing the console.
Power Cycle the Console
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
November 2020
Hi. I already did the power cycle and clear mac address. Still freezes and go back to dashboard on season 6 and 7. How should i proceed
Thanks.
November 2020
November 2020
Anyone found a fix for this yet? I am having the same problem.
November 2020
Still waiting and unable to play... help?
December 2020
September 2022
I reset my whole Xbox Series S and it let me load in once, but as soon as I closed than reopened Apex it suddenly started having the issue again.
February 2023
I recently got an Xbox Series S and I reinstalled Apex, I get to the “continue” screen and I can’t click anything, it’s like it’s frozen? I have fast internet, everything is up to date. I’ve done everything, cleared everything and it still won’t work. I tried wiring my Xbox to my router, hard reset my Xbox, reset my router. All of my other games work and my online party chats work fine. It’s just Apex. I tried contacting EA and I got nothing.
help please.
February 2023
Hi @hailwills,
It's been a while since you were last active on this thread so I'll lock it here to limit necroposting as well as mixing the older content with the new. If you're experiencing an issue please feel free to start a new thread if you're unable to find a more recent topic on the subject, and add some more information about your case such as what happened and what steps you've already tried.
- EA_Lanna
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