Wrong guy from 99 reward pack

[lunaris76]

Product: NHL 20
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i picked Svechnikov99. But received forsberg99
What happens when the bug occurs? Nothing just got the wrong guy
What do you expect to see? get Svechnikov
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) around 10 am
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? lunaris76
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? French

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i dont screenshot when I pick a player. First time it occured 

I just receives the wrong guy still dunno why

Please fix it

[EA_Aljo · Accepted solution]

Hi there, @lunaris76.

For help with incorrect or missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @lunaris76.

For help with incorrect or missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[lunaris76]

@EA_Aljo I did that and they told me to come here... so here I am

[EA_Aljo]

@lunaris76 

We're not able to assist with these issues as they require going through account ownership verification. That's not something we can do through Answers HQ. This would need to be investigated by an advisor.

[lunaris76]

@EA_Aljo I contacted facebook support. Complete waste of time. How do I contact an advisor?

Thanks

[EA_Aljo]

@lunaris76 

I believe someone has already been in touch with you, but you can open a case here.