Wrong email auto populates on Madden 18

[ifraggeduTTV]

Hello,

I'm trying to get back into Madden 18 and the email that it says is linked to my XBL gamertag is an email that is about 10-15 years old. I haven't used that email in about the same amount of time. I didn't have my current gamertag when I had this email, so I don't really know how or why it's saying that's the email linked to my account. The passwords that I used back then aren't working. That email is either deactivated or compromised. I would like to start fresh and just have my gamertag split from whatever EA account it thinks it's linked too and create a new account.

EA can you please help me?!?!?? Also on a side note I did the forgot password steps added a secondary email and followed that process. I was emailed 24 hours later telling me I wasn't able to provide enough information. Problem is I don't know what my Skype account would of been, or any purchases, etc that would of been tied to a 15 year old email.... So please don't tell me to follow that process again.

[EA_Barry · Accepted solution]

@ifraggeduTTV

Sorry you have had a difficult time with this so far, an Advisor should be able to help you though...

Please make contact with an EA Game Advisor for assistance with regaining access to your account.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[EA_Barry · Accepted solution]

@ifraggeduTTV

Sorry you have had a difficult time with this so far, an Advisor should be able to help you though...

Please make contact with an EA Game Advisor for assistance with regaining access to your account.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.