Help us improve Answers HQ! Take Survey No, Thanks

Wrong account-transfer from Iphone to Ipad

by zig_hun
Reply

Original Post

Highlighted

Re: Wrong account-transfer from Iphone to Ipad

EA Star Wars: Galaxy of Heroes Team
@zig_hun Looks like the "Lost Guest Account" ticket was a chat and you never got in contact with any advisor. I would suggest either resuming that ticket or create a new one and get in contact with and Advisor.
Message 11 of 14 (148 Views)
Highlighted

Re: Wrong account-transfer from Iphone to Ipad

★★★ Novice

@EA_MindTricksI cannot resume as it says

"Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game! 
​To speed up that process, we need to talk to you on the phone."

and this is a dead end as there's no option offered on what to do next.

 

And I cannot issue another ticket as it says the same...

 

Message 12 of 14 (126 Views)
Highlighted

Re: Wrong account-transfer from Iphone to Ipad

Champion

Hey @zig_hun,

sorry to hear that.

Due to the current situation (Coronavirus) EA has made some changes to support.

Currently there is no way to make a phone call with EA as the lines are closed, so the only way to get Customer Support is via chat.

Please go to help.ea.com

Now go through the process until you can select you type of issue.

Select "lost progress".

After you‘ve filled the form there should be an option to speak with a chat advisor.

It may be that you have to wait a bit longer as usual because that’s currently the only live support option available.

 
If that doesn’t work, you can also contact the EA Twitter Support Team here:  

https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

 

I am sorry for the inconvenience. Hopefully we can soon return to normality.

Regards.

About AHQ (Guidelines & Rules)

Seen a useful post? Please grant +XP.

Has a post answered your question? Accept it as solution.

I am a volunteer on this forum.
Message 13 of 14 (218 Views)
Highlighted

Re: Wrong account-transfer from Iphone to Ipad

★★★ Novice

@CEO_RagoThis last one finally worked. Thanks for the help, guys!

Message 14 of 14 (97 Views)