Help us improve Answers HQ! Take Survey No, Thanks

Wrong Player Pick

by Shaintrain1212
Reply

Original Post

Highlighted

Wrong Player Pick

★★ Newbie

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? ShainTrain12
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 7/11/2019
What time did you see the bug? (HH:MM AM/PM) 8:45 AM
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not Sure
What happens when the bug occurs? When I was using the web app and selected a particular player, upon hitting confirm I received the incorrect player. The player I chose was 93 Teji Savanier and the player I received was 87 Jerome Roussillon
What should be happening instead? Should Have gotten Savanier

When I was using the web app and selected a particular player, upon hitting confirm I received the incorrect player. The player I chose was 93 Teji Savanier and the player I received was 87 Jerome Roussillon. I had just chosen a 91 Ger 1 LB in my last pick, so there's no reason I would have chosen a lower Ger 1 LB

Message 1 of 4 (63 Views)
Highlighted

Re: Wrong Player Pick

Community Manager

Hey @Shaintrain1212 I do not believe that there is anything we can do in a situation such as this.


If you are certain that you selected the correct item then please speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 4 (46 Views)
Highlighted

Re: Wrong Player Pick

★★ Newbie
@EA_Darko I already spoke to live support and they sent me here
Message 3 of 4 (34 Views)
Highlighted

Re: Wrong Player Pick

Community Manager

If our live support team are unable to assist @Shaintrain1212 then I am sorry to say that there is nothing we can do on AHQ in relation to your issue.


Darko

Message 4 of 4 (24 Views)
Twitter Stream