So, day 14 Battlefront 2 was given for free by Epic Games I was excited to play it and didn't notice that my Epic Games launcher was logged in my girlfriends account and because of that I accidentally linked her Epic Games account to my Origin account. I already contacted support in a total of 5 times, 3 times in chat and 2 in call.
In their end they where able to unlink her account from my Origin one but even after they had unlinked her account from mine I was still getting an error saying that I cant connect my own Epic Games account to my Origin one because my Origin account is already linked to hers, even after they unlinked it. I also noticed that the message I slightly changed after the support unlinked her account.
I also contacted Epic Games 3 times in total and they told me that in their end the accounts weren't linked anymore and this problem that I was facing had to be solved by EA.
At this stage I am almost out of hope that I will be able to link my Epic Games account to my Origin and that is frustrating because it will be extremely annoying having to create another Origin account only to be able to link my main Epic Games account and to be able to play EA games that I have or might get on Epic Games in the future, it will be a real pain in the *. (I am still trying to get EA support to fix this for me, my ticket about this problem is still open, my case number is #73091510).
I linked the pictures of the error message I get before and after the support unlink her account for you guys to see the difference in the message and I also linked a print of my connected accounts in my account page to show you guys that her account at this moment isn't linked anymore to mine but the error still persists.
I am posting this here to see if this problem gets more attention and I really hope it gets fixed in the future, with the Battlefront 2 being free in Epic Games for a whole week, I doubt that I am the only one who made this mistake of linking the wrong account to my Origin and if you who is reading this also have this problem, please leave a reply, it will help us to get more attention to this topic.
Solved! Go to Solution.
I have the same error but they are asking me to verify an account that I don't know about... This should be much easier than it is....
I did the exact same thing. I entered the email for my son's account and there is no way to change it. So dumb there isn't a little edit button by it like everything else on the account info page.
same here... it was unlinked yesterday but I still can't link the correct account (and install the game so we still can't play with the game) because it still says it is linked to the account which was unlinked yesterday...
previously it could be clearly seen that Epic Games is connected and since it was unlinked by an EA customer service representative it is not there but it is still connected somehow
I don't see the reason either to complicate it that much... or they should stick this option to 2FA Authenticator or something like that...
There is no live chat available since morning although it says live chat is available 24/7... wrote email but it is extremely slow
I did a live chat last night and they unlinked the account during the chat. It was easier than I thought it would be. It also said I was number 121 in line but I only had to wait like 10 minutes to start a chat.