[Workaround] "There was a problem validating your EA Play subscriptions status"

by th3l4stlegend
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Original Post

Accepted Solution

[Workaround] "There was a problem validating your EA Play subscriptions status"

[ Edited ]
★★ Apprentice

I launch the game, gett offered the trial, game loads. 

Says I need to be connected to Xbox Network to access EA Servers, then I get "There was a problem validating your EA Play subscriptions status, please try again"

I launched FIFA 22 to make sure it wasnt me, I can get into FIFA 22 just fine.

I have Game Pass Ultimate and have never had this issue before with any EA Play Trial

Message 3 of 319 (50,098 Views)

Accepted Solution

Re: "There was a problem validating your EA Play subscriptions status"

EA SPORTS FC Team

Hey everyone,

 

I've sent your reports to our team for a deeper look into the issue. 

Please try both workarounds for now, which should fix the issue temporarily:

1. Log in a guest account and keep your account logged on

2. Then switch to guest account and start the game up

3. When it starts and asks what account to use, select your account, and it should bypass the issue

*thanks to SpartanRage1984 for finding this.

OR 

1.Press start on fifa 23

2. Manage game and add ons

3. Go to saved data > delete your profile 1 > then do reserved space.

4. It’s important you delete them individually, and it should work

 

Note: Deleting Profile 1 is not deleting any savegame data from offline or online progress. You will not lose anything on FUT or your career savegame.

*thanks to Biggzy95x for sharing this.

 

 



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Message 260 of 319 (29,143 Views)

All Replies

Fifa 23 early access trial

★★ Novice

I purchased ea play through the Game Pass Ultimate, yet I don't have access to the 10 hour early access trial which launched this morning. Can anyone help?

Message 1 of 319 (46,298 Views)

Fifa 23 trial uk

[ Edited ]
★★★ Newbie

My trial won’t let me play as it says that it can’t validate my  EAplay subscription even tho I have a full game pass ultimate yearly 

Message 2 of 319 (50,082 Views)

Problem validating EA Play subscription XBOX SERIES X

★★★★ Novice

Trying to play FIFA 23 but there is a problem validating my EA PLAY subscription on Xbox anyone else having an issue?

Message 4 of 319 (50,158 Views)

Re: Problem validating EA Play subscription XBOX SERIES X

★★ Apprentice

Same exact issue as well

Message 5 of 319 (50,156 Views)

Re: Problem validating EA Play subscription XBOX SERIES X

Community Manager

Hello @th3l4stlegend @HAZZERHOTSPUR ,

 

At what moment exactly this issue is happening ? Do you have a screenshot of the error maybe ?

Did you also make sure you have an active EA play subscription on Xbox ?

Thomas.png



*Je ne réponds pas aux messages privés*
Message 6 of 319 (50,121 Views)

Re: Problem validating EA Play subscription XBOX SERIES X

★★★ Novice

I'm having the exact same issue, as im trying to boot the game up itll come up with the "you have 10 hours left" pop-up, then when it would usually connect to the EA servers it is saying "there was a problem validating youe EA play subscription, please try again"

Message 7 of 319 (50,114 Views)

Re: Problem validating EA Play subscription XBOX SERIES X

★★★★ Novice

Hi mate,

ive now managed to sort it but basically it wasn’t letting me on at all as it could no validate my EA play subscription, it’s happening to multiple people if you look at Twitter and other forums on here!

Message 8 of 319 (50,110 Views)

Re: Problem validating EA Play subscription XBOX SERIES X

★ Novice

How did you sort this?

 

Message 9 of 319 (50,096 Views)

Ea play 10-hour trial error

★★★ Newbie

When trying to load up Fifa 23 on the 10 hour ea play trial it gives an error message “There was a problem validating your EA play subscription”. I am subscribed and it’s still not working.

Message 10 of 319 (46,253 Views)

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What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

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Keep your account safe

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

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