Wont let me log in online

[jzwilli]

Keeps saying cant find data... ever since I updated yesterday. 3/5/19

I've uninstalled and reinstalled multiple times. Deleted and reinstaled profile. Nothing is working.. Xbox 1 x

[EA_Blueberry · Accepted solution]

@jzwilli 

If you're still experiencing this do you have the game installed on an external hard drive? If so I would check to see if you have files saved on both the internal and external drive as that can cause some conflicts with pulling data. Check out these steps below real quick to see if it clears it up for you.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

[EA_Blueberry · Accepted solution]

@jzwilli 

If you're still experiencing this do you have the game installed on an external hard drive? If so I would check to see if you have files saved on both the internal and external drive as that can cause some conflicts with pulling data. Check out these steps below real quick to see if it clears it up for you.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.