Winning clothing from quest and not receiving it

[CatLady1967a]

I opened the chests for the luxury event and so far I have received the love seat the  geo boho pants and the geo boho shirt among misc items.... the only thing that didn't show up in my inventory or closet was the geo boho shirt.... So now I have the pants but not the shirt. Where did it go and how can I get it back?

[PaQuilter1 · Accepted solution]

@CatLady1967a One of the shirts was for a guy and one was for a girl. Which one were you looking for? 😊

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 

[PaQuilter1 · Accepted solution]

@CatLady1967a One of the shirts was for a guy and one was for a girl. Which one were you looking for? 😊

[Lalalalabo]

We have the same problem, geo boho shirt is not showing up in my apparel

[CatLady1967a]

It was the geo boho shirt, my female sim got the geo boho pants shouldn’t the geo boho shirt went into her closet ? I did find the shirt in my male sim’s closet after I made the post.