Why can’t i play online..

[nhlslayer]

Hello! I bought a xbox yesterday and got back to my old game profile. Bought gold and game pass, but when i’m going to play online it’s says ”Your EA account is’nt valid” or ”Your EA account is’nt activated”.. please help me

[EA_Barry · Accepted solution]

@nhlslayer 

Find your EA Account email address using your game or Origin

Try resetting your EA Account password. This will help in most cases.

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast. 

Contact us for help if you’re still having trouble.

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

Thanks.

[EA_Barry · Accepted solution]

@nhlslayer 

Find your EA Account email address using your game or Origin

Try resetting your EA Account password. This will help in most cases.

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast. 

Contact us for help if you’re still having trouble.

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

Thanks.

[chilmaster53]

I’m having the same problem it says it’s not able to play online

[EA_Aljo]

Hello, @chilmaster53 

If resetting your password isn't working, please contact an advisor as previously suggested. Thank you.

[VancityPhenom]

Hello, I can’t start up my nhl 21 game..??  Keeps doing this over and over,it restarts the system and does the same thing over and over.. what is going on?