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Why am i been connected to asian servers with 200 pings when im in the Uk

by bigfig89
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Why am i been connected to asian servers with 200 pings when im in the Uk

[ Edited ]
★★ Novice

Since this update I've been getting connected to Asian servers even tho I'm in the uk and when the game loads its only matchmaking with 2 or 3 other people Max what is going on  also all it says is 1 person in Queue??? 

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Re: Why am i been connected to asian servers with 200 pings when im in the Uk

Community Manager

@bigfig89 

 

I see, thanks!

 

When you have a chance I'd recommend getting in touch with the Terms of Service team so they can review your account. For more info on how to set up a case with them check out the EA Help website


The TOS team will follow up with you over email as soon as they can. 

 

 

/Kent

Kent.png

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Re: Why am i been connected to asian servers with 200 pings when im in the Uk

Community Manager

Hi @bigfig89


Which platform are you playing on? Have you tried changing the datacenter at the title screen to see if it lets you play on closer datacenters? 

 

 

/Kent

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Message 2 of 4 (213 Views)

Re: Why am i been connected to asian servers with 200 pings when im in the Uk

[ Edited ]
★★ Novice

I've done that and tried all the steps and everything and nothing seems to be working all it says is 1 person in queue and than it connects me to, two or three random Chinese or Hong Kong players with 2 people in a match I've not played the game in over a month 

 

 

Also when I log into a different account on apex it works fine aboustley np what's so ever

 

 

PS4

Message 3 of 4 (211 Views)

Re: Why am i been connected to asian servers with 200 pings when im in the Uk

Community Manager

@bigfig89 

 

I see, thanks!

 

When you have a chance I'd recommend getting in touch with the Terms of Service team so they can review your account. For more info on how to set up a case with them check out the EA Help website


The TOS team will follow up with you over email as soon as they can. 

 

 

/Kent

Kent.png
Message 4 of 4 (179 Views)
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