October 2023 - last edited October 2023
Hello there. I recently wanted to play Apex again since I haven't played it in a while. The last time I played was in 2021 right before the Origin browser was shut down. I started a new account since I have also been playing some Titanfall 2 and didn't realize that I already had the other account. When I tried to log into my old account, it said that there was no account associated with that email or that the account had expired. I went through the process of restarting it with the customer support, but in the process it appears either someone got access to my old account somehow and changed the name and everything else. I've since reset all of my information and data and secured the account so that should be fine. In the process, I was wondering if there was a way to 1. check and see if all of the saved stuff that I had bought for Apex was somehow findable in the account, 2. Figure out how to either link the data from the new account to the one that I had just recovered, 3. how to unlink the new account from my steam profile, and 4. how do I make sure this doesn't happen again. Thanks for reading and please let me know when you get a chance.
Edit: I should also mention that I used steam to launch the APEX in the past as well and for some reason it has saved some of the skins that I bought, but deleted all of the legends that I got, the heirlooms, levels, badges, banners, and everything else that I might have had other than those skins. Is there a way to get those back? Also, one of the games that I used to play doesn't show up on the account that I had originally, but it still shows in my steam profile. Would this issue occur on that game as well?
October 2023
I should also mention that I used steam to launch the APEX in the past as well and for some reason it has saved some of the skins that I bought, but deleted all of the legends that I got, the heirlooms, levels, badges, banners, and everything else that I might have had other than those skins. Is there a way to get those back?