White Screen startup [ Edited ]

[AlexBurnaz]

every time i open the game  it's just a white screen and then it shuts down , also i don t have the file ''settings'' in Documents/Battlefield5 .i tried to verify the files but nothing happened

Also i re installed battlefield 5 and origin client,updated my video drivers and my Windows

I tried to repair the game from origin too

Is there any chance to download the "settings" file? 

[XTRA-Larsiano · Accepted solution]

@AlexBurnaz @https://help.ea.com/en/contact-us/ you need to contact them as soon as possible. Good luc

[XTRA-Larsiano]

@AlexBurnaz Both the CPU and graphics specs are below the minimal requirements set for this game by EA/Dice.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.ea.com/games/battlefield/battlefiel...

[AlexBurnaz]

In this case, can i ask for a refund even if a used a product Code? @XTRA-Larsiano 

[XTRA-Larsiano · Accepted solution]

@AlexBurnaz @https://help.ea.com/en/contact-us/ you need to contact them as soon as possible. Good luc

[AlexBurnaz]

I upgraded my specs with an Nvidia gtx 1650, and the game îs still not running 

Anything to do?