Are you an existing player ? I mean, do you just began a new account or it is an old one ? Because, all account received and will received Kylo by just playing SWGOH. Please check the details again:
In celebration of the impending release of Battlefront II, we’re offering a promotion to YOU, our prodigious Players. Please see below for further information on how to receive your very own Kylo Ren!
To redeem your in-game character: Download Star Wars: Galaxy of Heroes by going to Starwarsgalaxyofheroes.com/kyloren Complete in-game tutorial and get to Level 8. An in-game message will grant you a FREE Kylo Ren (4 star) character for your Squad. Existing Players will receive Kylo Ren Character Shards.
How long does this promotion last? This promotion will run through February 1st, 2018 Do I need to get Battlefront II to get this promotion? No! This promotion is open to all Star Wars Galaxy of Heroes Players. I can’t get this promotion on my other account. What gives? This promotion is Limited to one per device. Meaning that if you log onto multiple accounts via the same device, you will only receive the promotion once. In order to receive the promotion on multiple accounts, you will need to access it via another device. I am underage and didn’t get the promotion We're sorry to inform you that per our age restriction agreements, pop up ads are not allowed on underage accounts. So if you have an underage account, you will not be eligible for this promotion.