Whenever I download a new game through Origin-Access it says it's not unlocked!

[Anonymous]

The support already fixed one single game (Titanfall2) some days ago, but now I downloaded Unravel, but it also won't start.

When I download a game from the Vault I can't access it and I can't reach support from my country at that time.

[DDm0n]

I have the same issue with Batman: Arkham Origins.

ID:0dc1ef20b00211e5

[WhatD4DogDoing]

Same issue on  Battlefield 1 and Hardline and probably every Origin Access game  I have in my library. I paid 20 bucks for not being able to play anything. Good job Electronic Arts.

[yahel_1]

Hi @Anonymous, @WhatD4DogDoing, @DDm0n

-clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

-delete temp files: open the Start Menu and type %temp% in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

-restart your machine

--run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

-go in Origin / My Game Library,right clicko on game icon ,select Repair

NOTE if your issue persists perform a Clean Boot  https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en