When I log in, I can only access the club and Home Screen on apex

ActNotIronic · December 2020

When I log into my account, the only thing it lets me do is either load into a match or look at the club page. I can’t access the battle pass, load out, legends, or store. I completed this seasons battle pass but it only says I’m level 86. And I don’t have any of the purchasable characters. Which I bought all of them. I’m really worried since I spent a lot of money on this game and love playing it.

EA_Barry · December 2020

@ActNotIronic

Power cycle your console/PC and router and retry, then if required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

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EA_Barry · December 2020

@ActNotIronic

Power cycle your console/PC and router and retry, then if required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

NeruMarcus · May

I also encountered this problem on PS5 (PS4 version of the game). I haven't played a couple of seasons on this platform. Clearing saves, reinstalling or changing the Internet connection settings does not lead to any results. I don't see this problem on Xbox Series and PC.

More details on this topic: https://answers.ea.com/t5/Bug-Reports/Apex-Only-have-access-to-lobby-and-club-tabs/m-p/12583516