Falsely banned without explanation?

[LawbringerX]

So, what if our client says we are banned but the EA account management website shows no bans or suspensions?

I can’t contest what isn’t shown. There is no option to submit a ticket or case. Can you please provide me the contact information of the terms of service team so that I may open an appeal? I can’t seem to enter an appeal to this client ban by any means on EA’s website. 

Or is there somewhere else I should be looking? Is there a number to call? Etc. Please help when you can. 

[ddelmastro150]

You know that doesn’t work. Y’all banned me for something I didn’t do now I don’t have that account anymore or any of the things I paid for. The TOS team and EA as a whole does NOT care to help. You have a live that that the assistants are rude and not helpful. No number to call nothing. If EA truly wanted the best customer service care they’d fix their issues but just like with their games they don’t and won’t. 

[EA_Mako]

Hey @LawbringerX,

The website primarily displays account-level bans or suspensions, so not all in-game actions may show up there. Sorry for any confusion that's caused.

Even if you're not seeing the ban appear on the account page, you should still be able to create a new appeal to have our Terms of Service team review that situation for you.

If you create a new case here and select Game Support > Apex Legends > I want to dispute a ban or suspension, you should be able to submit an appeal so they can assist further.  

[LawbringerX]

Wanted to update you, Mako:

my case was ruled an “Overturn” which I assume meant my ban in Apex was overturned. However, I got an email at the same time the case was ruled as overturned saying that my account had suspicious activity and has been locked. When I logged in to secure it, my account (the entire EA Account) now shows an active account ban on it (as of like two hours ago). There is no reason shown for the ban. 

I don’t think the terms of service team is properly addressing these cases. Either my ban was overturned, and they meant to unban the account; or it wasn’t and they should have said “denied” - but even then, why ban the rest of my EA account, even for other games? I haven’t even played APEX in years, and I wasn’t banned when I last played it lol. 

I’m just not sure the Terms of Service team knows what it is doing. I’ve submitted a new case explaining this regardless, but now that I have this EA Account ban active on my account, I can no longer speak to live chat or use some help services. Quite the bummer. What a weird fiasco. Even weirder that i’m seeing other players with this exact problem reporting this on this forums. 

Any chance we can get some clarity? 

[Qxaaa66]

@EA_David 改变没办法解决问题我的电子邮件连续三天发送不出去，在官网我甚至找不到人工在线服务，在游玩《apex》时，我没有任何破坏游戏平衡和乐趣的行为，更没有启动第三方外挂却遭到了封禁这让我很伤心

[EA_Mako]

Hey @LawbringerX,

It sounds like your appeal resulted in our Terms of Service team determining the account was compromised and the in-game activity at this time didn't warrant the ban as a result.

Our ToS team may lock an account down if it's been compromised, until it can be fully recovered through the support team instead.

That may have just been taking some time to fully update the various account changes if it kept pushing you to go through the ban appeal process at that point. Are you still being prevented from getting in touch with support?

If you create a new case here and select Game Support > The EA app > I need help with my hacked account, you should be able to get in touch with the support team so they can finish wrapping this up for you. If you're unable to submit the case, it may be worth logging out of your account or submitting this via an incognito mode window first.

[mantos557]

I was hospitalized with acute diabetes due to thyroid problems when I hacked my ID and was stopped I tried many times to contact the EA counselor, but EA responded by ignoring me The reason is simple Because I'm Asian
I just want to settle my misfortune in peace...
ea I sent you more than 10 emails
I am in despair by looking at my mailbox every day
I just want help

[Asmodeus566]

@mantos557 

---

@mantos557 wrote:

I was hospitalized with acute diabetes due to thyroid problems when I hacked my ID and was stopped I tried many times to contact the EA counselor, but EA responded by ignoring me The reason is simple Because I'm Asian
I just want to settle my misfortune in peace...
ea I sent you more than 10 emails
I am in despair by looking at my mailbox every day
I just want help

---

EA does not discriminate nor does it tolerate discrimination.

[mulaowwoww]

I got banned for ddosing and i neve done that in my life i appealed 4 times but it saying they made the right decision and they not telling. Me what third party app i used i need help 

[Sourceras]

@EA_Mako So I got banned with no reason. Then the reason appeared and it said cheating. I disputed and got an email that they reviewed it and determined that they took the correct action.
"""
You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.
"""

I have no idea what I did wrong, I definitely didn't cheat or use any exploit/glitch on purpose. Can you please advise EA ToS (or whoever is responsible for these robotic replies) to include the actual reasons they refer to.
I have a strong suspicion that there is actually no way for them to check gameplay or any other condemnable data, making them unsure of the reason their system decided to ban someone...

Is anyone ever recovered from this problem? Should I keep disputing the ban?